On this page you will find all the latest and ongoing updates related to COVID-19 and the York University School of Continuing Studies.
For the safety and well-being of our students, staff, and faculty, York University has suspended all in-person instruction and has transitioned every course to online delivery. Continuing Professional Education programs (certificate and degree preparation) have moved online from Monday, March 16th. York University English Language Institute (YUELI) classes have moved online from Tuesday, March 17th.
Further, to enhance social distancing, York University will be maintaining only required services on campus. As such, as of Wednesday March 18, 2020, all School of Continuing Studies operations and programs will be conducted remotely.
We thank you for your understanding and flexibility and ask that students regularly check their email for new communication. We will also post updates on the following Social Media platforms:
Your health and well-being, and that of our broader community, is our top priority. Together we can do our part to flatten the curve of the COVID-19 pandemic. Please care for yourself and others.
Communication Sent to Date
This notice is to provide you with specific information about the steps you should take if you are experiencing, or wish to report, COVID-19 symptoms.
We want to make sure that you understand that reporting symptoms is voluntary and that we will take steps to protect your privacy.
Steps to take if you are experiencing COVID-19 symptoms
If you are experiencing COVID-19 symptoms, or are generally feeling ill, you should contact Toronto Public Health (TPH), your local public health office, Ontario Telehealth [Toll Free 1-866-797-0000], or your health care provider, to receive medical support based on your individual symptoms. More information about COVID-19 symptoms is available from Toronto Public Health.
Any disclosure you make to staff or instructors is completely voluntary. Should you choose to disclose your COVID-19 status, the person to whom you make the disclosure will:
- Advise you to stay in your residence or stay at home.
- Direct you to contact Toronto Public Health or your local public health office directly. TPH will provide you with instructions for self-isolation, self-monitoring, or other actions to be taken if required.
- Provide you with appropriate course consideration information and health and wellness resources.
Remember, until further notice, the School has agreed to waive the requirement for students to submit a doctors’ note or Attending Physician’s Statement in support of a request for academic considerations, deferred standing or petitions.
Privacy and Confidentiality
Due to the sensitivity of information surrounding disclosures, we will not share any information you provide. If Toronto Public Health feels it is necessary, they will contact York University’s designated TPH liaison ONLY to provide directions.
We know that these are unprecedented and unsettling times. Please check your email and this page regularly for the most current COVID-19 information.
Do your part. Stay apart.
School of Continuing Studies
As you are aware in response to the COVID-19 pandemic, and for the safety and wellbeing of our students, staff, and faculty, all classes in progress have been moved online and are proceeding on schedule. We will also continue to offer scheduled programs that start in May fully online until further notice.
As a result of the today’s declaration of a state of emergency by the Ontario Government, designed to enhance social distancing, York University will be maintaining only required services on campus. Please see the University announcement below.
As of Wednesday March 18, 2020, all School of Continuing Studies operations and programs will be conducted remotely. All staff will be working remotely. All offices will be closed. All courses will be online.
Implications for Students:
- Students can contact our offices by phone or email, as usual. Please expect slower response times as we adapt to this rapidly changing situation. We appreciate your flexibility and patience.
- Students can also contact their instructor via email or through the Learning Management System, Moodle.
- Many international students are leaving Canada and are currently travelling. We are working on methods to try to accommodate these situations to allow as many students as possible to complete their programs, should they wish to do so.
- Since our reception desks will be closed, all outstanding payments can be made by credit card, through a Canadian bank, or via wire transfer. For the latter two options, it is critically important that payments are directed specifically to the School of Continuing Studies bank account. If you require assistance, please contact email@example.com.
- All updates will continue to be sent to students by email and posted here.
Thank you for your understanding during this time of unprecedented disruption. We urge you to follow the advice of your local Public Health agency and reach out to the available resources if you have any health or wellness concerns. In Ontario, support is available through a new online self-assessment, through TeleHealth Ontario, and through new dedicated testing centres.
We are committed to providing you with additional information as it becomes available.
Together we can meet the challenge, and do our part to flatten the curve of the pandemic. Please care of yourself and others.
School of Continuing Studies
This morning Premier Ford declared an emergency and new public health guidelines were released. To ensure the health and safety of our campus communities and to prevent the risk and spread of COVID-19, we are moving to offer only required services on our campuses. Effective by end of day Thursday, March 19, buildings on our campuses will close with limited access as needed for required services.
Effective immediately, legally required closures include:
- Child care centres
- Dine-in food facilities – only take-out or delivery is available
- Other changes could come into effect and will be communicated
Transition to Required Services
The University will continue to support our students to complete their academic term — with required employees physically present on campus and all others working off-campus in a virtual mode.
York has continuity plans to guide this shift in operations. Managers will work closely with staff regarding the transition with the goal of having all non-required staff working from home no later than end of day, Thursday, March 19. Implementation details will continue to be communicated to the community through e-mail with follow up from managers, as well as through our website and social media.
We intend to operate virtually as much as possible.
The University is fully committed to helping our students complete the term.
- Our academic plans to complete the term by shifting to various online learning strategies will continue.
- Support for faculty moving their courses to electronic formats will continue.
- Food services and residences will be available for those who cannot return home due to travel restrictions, health, personal circumstances, or various obligations.
- Those in residences who can return home should do so immediately.
- York International is encouraging all students currently studying abroad to come home if they are able.
- Details on final exams will be forthcoming.
- Further information will be forthcoming on how students can access library resources and services online.
Please note that while the University has moved to a required services model, employees will continue to be paid for any currently scheduled days/shifts. Employees may be redeployed to other critical work priorities.
York is committed to continuing ongoing research
- Researchers are encouraged not to start, or submit, any new research protocols requiring on-campus activities. Researchers should also assess the needs for ongoing projects.
- Researchers, their staff, graduate students and postdoctoral scholars should ensure they have the necessary tools, materials and data to continue work remotely where possible.
York is committed to the wellness and well-being of our entire community
We know this situation is causing anxiety and stress for our community. The University offers comprehensive supports that will continue despite the move to a required services model.
- Students: Dedicated staff will continue to provide support to help students manage their academics and well-being. If they’re experiencing anxiety or stress, please encourage them reach out to Student Counselling & Development at 416-736-5297 or visit the website https://counselling.students.yorku.ca/ to learn about remote access of services. Other mental health & wellness resources are available here: https://mhw.info.yorku.ca/resources/resources-at-york/students/. If students need academic support, they can reach out to their course instructor, program office or Faculty advisor.
- Employees: York’s Employee Assistance Program can be accessed 24 hours a day, seven days a week for immediate confidential help at 1-800-268-5211; TTY service is available at 1-800-363-6270.
As always, if you are sick, please stay home.
There are many new travel restrictions which York has communicated and can be found on our dedicated website. It is very important that students, faculty and staff inform themselves on these restrictions.
York employees who are impacted by this directive should speak with their supervisors as soon as possible. Public Health Ontario has resources available to help people learn how to properly self-isolate.
We recognize managers in units across campus may have questions and these can be directed to their Manager or their human resources representative.
More information will follow as it becomes available. If you have questions not addressed on York’s dedicated COVID-19 website please email firstname.lastname@example.org
I want to thank and acknowledge every member of our community for coming together to support each other. I am profoundly grateful to the faculty and staff who have undertaken all the work necessary to help our students complete their courses and to the staff working long hours to plan and respond to this emergency.
The fight against the pandemic is global, and it includes every one of us. Please take every precaution to keep you and your loved ones safe. We will get through this together, as a community, something which has always been York’s greatest strength.
To all of you, my sincere thanks.
President and Vice-Chancellor
This morning the President of York University announced that in response to the COVID-19 pandemic, and for the safety and well-being of our students, staff, and faculty, all classes will be moving online for the foreseeable future.
That means that the School of Continuing Studies will be suspending all face-to-face classes beginning Monday, March 16th. Continuing Professional Education programs (certificate and degree preparation) will move online starting Monday March 16th. York University English Language Institute (YUELI) classes are cancelled on Monday March 16th and will resume online Tuesday, March 17th.
While this change is happening quickly, we have been planning for this potential outcome. We are fully committed to providing you with additional information as it becomes available and to support you as required. We ask for your patience as we work together to stay safe and slow the spread of the COVID-19 virus.
In the coming days, we will be sending you a follow-up email as a reminder on how to access Moodle, along with supporting guidelines. In the meantime, if you have any questions about this transition, we encourage you to access the following resources:
- York’s dedicated COVID-19 webpage, which includes answers to FAQs as well as links to supporting resources
- Your instructor continues to be your first point of contact for any questions pertaining to your online courses and evaluations. For any technical support you require, please contact email@example.com
- While our online learning platform is AODA (Accessibility for Ontarians with Disabilities Act) compliant, should you require any incremental medical accommodations for online learning, please submit this form, which includes the steps and process you must follow
- For all other questions, please contact firstname.lastname@example.org for questions pertaining to the York University English Language Institute (YUELI), or email@example.com for any questions pertaining to Continuing Professional Education
We thank you for your understanding and flexibility in this challenging time. Your health and well-being, and that of our broader community, is our top priority. Please follow the instruction of your local public health agency.
Together we can meet the challenge and do our part to flatten the curve of the pandemic. Please care for yourself and others.
School of Continuing Studies
For further community updates, click here to visit York University’s Coronavirus Information & Updates page.
Is the School of Continuing Studies closed?
We are open and operating remotely. All courses are being delivered entirely online and you can call us on 416 736 5616 or email us at firstname.lastname@example.org as usual.
I am a student who has become unwell, a dependent of mine is unwell, or I am currently self-isolating and I am not able to complete course activities that are evaluated at this time. What are my options?
During the pandemic, if you are unable to complete your assignments or examinations for a variety of COVID-19-related reasons, please contact your instructor. We will work with you to ensure your learning needs are met when you are able to continue.
I do not have access to a computer and/or high-speed internet. How will I access my online classes?
You can access our online learning platform, Moodle, on your mobile device. If this solution does not work for you, please contact your instructor. They will attempt to make arrangements to provide you with a borrowed laptop.
I’m currently on a Study Permit. What are the implications on my Visa and Post-Graduation Work Permit as my full-time program moves online?
If you are a student currently enrolled in a full-time program with valid Study Permit, there will be no adverse impact on your Study Permit and on your application to the Post-Graduation Work Permit Program (PGWPP).
Will there still be onsite support to process bank debits and other in-person services?
All of our operations are available online until further notice. We are fully equipped to process online payments (credit cards, wire transfers) as well as receive transfers from Canadian banks. Unfortunately, we cannot accept debit payments until our onsite locations reopen. Click here to learn more about our payment options.
How will I receive official documents from the School?
We will provide you with electronic grade reports of any courses completed through the School of Continuing Studies at no charge. These grade reports can be emailed directly to you, or if approved by you, emailed to a third-party.
I am an international student and have questions about my health insurance. Who should I contact?
If you purchased health insurance through the School of Continuing Studies, you can obtain details on the insurance policy through our Student Portal. There you will find contact information of the insurance provider (GuardMe), policy number and effective dates of the policy.
For questions about extending the period of insurance, including gaps in coverage between program offerings, please contact email@example.com for Continuing Professional Education Students or firstname.lastname@example.org for students of the York University English Language Institute (YUELI).
I have enrolled, or I am planning to enroll, in a full-time or blended program beginning in May or September 2020. Will my courses all be fully online?
Yes. In Ontario, gatherings are restricted, and no university is offering classes in person for the foreseeable future. We have been successfully delivering many of our courses online for years. So please know that you will not be compromising on your learning experience.
When the situation changes and it is once again safe to offer face-to-face instruction, full-time programs will make the transition back into the classroom. Part-time blended programs that began virtually will complete virtually, with no need for students to come to campus.
I am a current School of Continuing Studies student enrolled in a completely online continuing education program. Will I experience a change in my education experience?
No, there is no change. You will continue to have the high-quality online experience to which you’ve become accustomed.
I am considering taking a blended continuing education program starting in May or September 2020. These programs are currently offered virtually. When the ‘social distancing’ requirement is eliminated, will I have to come to class for the weekend blocks?
No, you will not. If you started a program where the weekend blocks are conducted virtually, you will complete the program that way. The reason for this is, we want to increase access to these programs to people across the country in this time of need. To accommodate our remote learners, these programs will be offered virtually from start to finish. We are also sensitive to the fact that many people may be hesitant to gather in public places for a while.
I am an international student in a full-time continuing education program that began before March 16, 2020 and classes are now being delivered online. What will be the impact on my post-graduation work permit?
There will be no adverse impact on your Study Permit, nor on your application to the Post-Graduation Work Permit Program (PGWPP).
I am an international applicant to a full-time certificate program. I have accepted an offer of admission. Will I be able to obtain a Visa? Will I be able to travel to Canada?
As of Monday March 16, 2020, all programs moved to online delivery. We plan to continue all existing and new programs online until we are able to resume face-to-face classes.
As of March 20th, the Government of Canada confirmed that exemptions to the air travel restrictions will be made for international students who held a valid Study Permit or had been approved for a Study Permit when the travel restrictions took effect on March 18th. Current information from the Government of Canada is available here. However, we do not recommend that you travel to Canada at this time. Please be aware that anyone arriving in Canada from a destination abroad MUST go directly into a mandatory self-isolation for 14 days. This mean you will not have an opportunity to go grocery shopping or perform any other outdoor tasks to establish yourself in Canada. As well, most hotels and rental accommodations have been closed.
As classes are online, we will accommodate any students in their current location until we are advised that the campus will reopen. At that time, we will make the necessary accommodations to ensure that students can travel to Canada without missing class work.
If you did not obtain a valid study permit by March 18th, we are currently unable to confirm your ability to start your program online from your home country and then obtain a Study Permit to come to Canada when the travel bans are lifted. We are seeking clarification about the impact on students trying to secure Study Permits and Post-Graduation Work Permits with our partners in education and the government. We are committed to providing you with additional information as it becomes available.
How do I defer to another session?
To defer to another session, you will need to log in to your YUELI student account and submit the “Transfers, Refunds, and Cancellations’ form found under ‘Forms and Policies’.
Can I finish my YUELI program on time?
Yes. We recommend that you continue your studies with us to finish this term/course/level so that you can proceed with your academic plan in the future without losing time.
How do I cancel my program and get a refund?
To cancel your program, you will need to log in to your YUELI student account and submit the “Transfers, Refunds, and Cancellations’ form found under ‘Forms and Policies’. You must provide the same information as your original payment to get the refund. Our office will review your request and will contact you if we need any additional documents or clarification.
Are future courses running? And will they be offered online?
Our courses are currently running. We are evaluating the situation as it evolves, but we want to assure you that we will run programs either online or in person.
Can I go back to my home country and continue my program?
If you would like to leave Canada and continue to take the program online, please contact your Program Manager. We will make sure that you have a seamless academic experience and that you get the academic and non-academic support that you need while you are in your home country.
York University Undergraduate Advising/Admission
How can I select my undergraduate courses?
To select your undergraduate courses, you must attend your advising session. If you are starting your full-time undergraduate degree program in May 2020, please attend your online advising session. Instructions about your online advising session have been sent to you by email. If you have not received the email, please contact your undergraduate advisor.
How can I contact my undergraduate advisor?
Your Academic Advisors are here – virtually – to assist you with your advising needs during the COVID-19 situation. Effective March 19, 2020, and until further notice, you can access advising in your Faculty through these methods: https://advising.students.yorku.ca/locations
When does the summer session at York begin?
Please see the dates on the Registrar’s Office’s website: https://registrar.yorku.ca/enrol/dates
Can I take the summer off and start my undergraduate program in September?
If you are currently in Academic Program Level 9 or Destination York Program, please contact us and we will coordinate delaying your undergraduate start. If you are in the YUBridge Program, please make sure to enroll in your September courses (to check your enrolment date, please check “Enrolment Windows” under “Manage My Enrolment & Courses” on the following website: https://myonlineservices.students.yorku.ca/ )
When should I pay my tuition for undergraduate program and how do I pay?
Please visit the following website for detailed information on payment of fees: https://sfs.yorku.ca/fees/paying