Covid-19 FAQ

Is the School of Continuing Studies closed?

We are open and operating remotely. Most courses are being delivered entirely online and you can call us on 416 736 5616 or email us at continue@yorku.ca as usual. Drop by our “Virtual Front Desk” on Tuesdays and Thursdays from 9:15am – 10:15am and 11:15am – 12:15pm (EDT) to get all of your answers! 

I am a student who has become unwell, a dependent of mine is unwell, or I am currently self-isolating and I am not able to complete course activities that are evaluated at this time. What are my options?

During the pandemic, if you are unable to complete your assignments or examinations for a variety of COVID-19-related reasons, please contact your instructor. We will work with you to ensure your learning needs are met when you are able to continue.

I do not have access to a computer and/or high-speed internet. How will I access my online classes?

You can access our online learning platform, Moodle, on your mobile device. If this solution does not work for you, please contact your instructor of Program Coordinator. They will attempt to make arrangements to provide you with a borrowed laptop.

Will there still be onsite support to process bank debits and other in-person services?

All of our operations are available online until further notice. We are fully equipped to process online payments (credit cards, wire transfers) as well as receive transfers from Canadian banks. Unfortunately, we cannot accept debit payments until our onsite locations reopen. Click here to learn more about our payment options.

How will I receive official documents from the School?

We will provide you with electronic grade reports of any courses completed through the School of Continuing Studies at no charge. These grade reports can be emailed directly to you, or if approved by you, emailed to a third-party. Certificates are mailed twice a year as previously scheduled in November and May.

I am an international student and have questions about my health insurance. Who should I contact?

If you purchased health insurance through the School of Continuing Studies, you can obtain details on the insurance policy through our Student Portal. There you will find contact information of the insurance provider (GuardMe), policy number and effective dates of the policy.

For questions about extending the period of insurance, including gaps in coverage between program offerings, please contact regscs@yorku.ca for Continuing Professional Education Students or yueli@yorku.ca for students of the York University English Language Institute (YUELI).

Although my program is being offered online, I would still like to travel to Canada. What do I need to do?

Please note that the Government of Canada has enacted travel restrictions. We do not recommend that you travel to Canada at this time. As classes are online, we will accommodate students in their current location.

If you choose (and meet the eligibility requirements) to come to Canada, please notify our office at regscs@yorku.ca of your plans, which must include a plan for the Government of Canada mandated 14-day self-quarantine period. This mean you will not have an opportunity to go grocery shopping or perform any other outdoor tasks to establish yourself in Canada.

I would like to take a full-time program that begins in May 2021 or September 2021. Will my classes be held online or on-campus and what does that mean for me?  

Immigration, Refugees and Citizenship Canada (IRCC) has issued updated guidelines on the Post-Graduation Work Permit (PGWP) as of  February 15, 2021 to help international students. Students who meet the following conditions can study online in their home countries until December 31, 2021 and meet the eligibility requirements for the PGWP: 

  • have started or who will stated a program between Spring 2020 and fall 2021  
  • meet all the other PGWP requirements 
  • and have applied for a study permit before starting their program or been approved or issued a study permit  

For more information on this change, please review the IRCC’s notice

Therefore, School of Continuing Studies full-time programs which begin in January 2021 will be offered online until the end of December 2021. If it is once again safe to offer face-to-face instruction, any remaining courses in the programs will make the transition back into the classroom in Canada in January 2022 following a short travel break. 

We will immediately contact students enrolled in a September 2021 full-time program if the IRCC makes any further decisions, changes or updates for programs starting in the September 2021 term. 

I am enrolled in a full-time post-graduate program that begins in Winter 2021. Do I need to be in Canada to attend this program?

Immigration, Refugees and Citizenship Canada (IRCC) has issued updated guidelines on the Post-Graduation Work Permit Program (PGWPP) as of  February 2021to help international students.

The new rules state that “Students may now study online from abroad until December 31, 2021, with no time deducted from the length of a future post-graduation work permit.

For more information on this change, please review the IRCC’s notice.

Therefore, School of Continuing Studies full-time programs which begin in January 2021 will be offered online until completion.

We will immediately contact students enrolled in a Winter 2021 full-time program if the IRCC makes any further decisions, changes or updates for programs starting in the Winter 2021 term.

I am enrolled in a full-time post-graduate program and completing it online in my home country. Do I still need to obtain a study permit?

You will still require a valid study permit order to begin your program. Students who are not issued an approval-in-principle or a valid study permit before their term begins will be de-enrolled from their cohort and automatically deferred to the next available offering. If you are unable to obtain at least an approval-in-principle study permit and are not interested in deferring your offering, you will be eligible for a full refund.

The IRCC recently announced changes to obtaining a study permit to facilitate online learning for international students. Please refer to this recent announcement for more detailed information on how to obtain a study permit.

If you are a Fall 2021 full-time student, the Government of Canada recently announced that if they receive your complete study permit application by May 15, 2021, you’ll get a decision by August 6, 2021, in time to attend the fall semester.   

However, they may not be able to process your application by August 6, 2021, if you are unable to submit a complete application because of COVID-19 restrictions, such as reduced service at 

  • visa application centres (VACs) 
  • other providers 

If you submit a complete application after May 15, 2021, they will process it as quickly as possible—but you may not get a final decision before the fall semester begins. 

For more details, please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada.html 

I have enrolled, or I am planning to enroll, in part-time blended program. Will my courses all be fully online?

Yes. York University has committed to offering most courses through remote, online delivery for the Spring 2020, Fall 2020, Winter 2021, Spring 2021 and Fall 2021 terms. We have been successfully delivering many of our courses online for years. So please know that you will not be compromising on your learning experience.

Part-time blended programs that began virtually will complete virtually, with no need for students to come to campus.

I am a current School of Continuing Studies student enrolled in a completely online continuing education program. Will I experience a change in my education experience?

No, there is no change. You will continue to have the high-quality online experience to which you’ve become accustomed.

I am considering taking a blended continuing education program. These programs are currently offered virtually. When the ‘social distancing’ requirement is eliminated, will I have to come to class for the weekend blocks?

No, you will not. If you started a program where the weekend blocks are conducted virtually, you will complete the program that way. The reason for this is, we want to increase access to these programs to people across the country in this time of need. To accommodate our remote learners, these programs will be offered virtually from start to finish. We are also sensitive to the fact that many people may be hesitant to gather in public places for a while.

Cancellation/Deferral 

How do I defer to another session?

To defer to another session, you will need to log in to your YUELI student account and submit the “Transfers, Refunds, and Cancellations’ form found under ‘Forms and Policies’.  

Can I finish my YUELI program on time? 

Yes. We recommend that you continue your studies with us to finish this term/course/level so that you can proceed with your academic plan in the future without losing time.  

How do I cancel my program and get a refund? 

To cancel your program, you will need to log in to your YUELI student account and submit the “Transfers, Refunds, and Cancellations’ form found under ‘Forms and Policies’. You must provide the same information as your original payment to get the refund. Our office will review your request and will contact you if we need any additional documents or clarification.   Please contact yueli@yorku.ca if you have any questions or Drop by our “Virtual Front Desk” on Tuesdays and Thursdays from 9:15am – 10:15am and 11:15am – 12:15pm (EDT) to get all of your answers!

Registration

Are future courses running? And will they be offered online?

Our courses are currently running. We are evaluating the situation as it evolves, but we want to assure you that we will run programs either online or in person.   

Can I go back to my home country and continue my program? 

If you would like to leave Canada and continue to take the program online, please contact your Program Manager. We will make sure that you have a seamless academic experience and that you get the academic and non-academic support that you need while you are in your home country. 

York University Undergraduate Advising/Admission

How can I select my undergraduate courses? 

To select your undergraduate courses, you must attend your advising session. Instructions about your online advising session have been sent to you by email. If you have not received the email,

please.  connect with our Academic Success Officers in their weekly support sessions:   

Weekly Advising Support Session 
Every Tuesday 
9:15am – 9:30am (Mandarin and English available) 
10:00am – 10:30am (Mandarin and English available) 
11:00am – 11:30am (English only) 
or by appointment 
ZOOM link: https://yorku.zoom.us/j/641501145 

How can I contact my undergraduate advisor? 

Your Academic Advisors are here – virtually – to assist you with your advising needs during the COVID-19 situation. Effective March 19, 2020, and until further notice, you can access advising in your Faculty through these methods: https://advising.students.yorku.ca/locations  

When do the semesters at York begin?  

Please see the dates on the Registrar’s Office’s website: https://registrar.yorku.ca/enrol/dates  

Can I take the summer off and start my undergraduate program in September? 

If you are currently in Academic Program Level 9 or Destination York Program, please contact us and we will coordinate delaying your undergraduate start. If you are in the YUBridge Program, please make sure to enroll in your September courses (to check your enrolment date, please check “Enrolment Windows” under “Manage My Enrolment & Courses” on the following website: https://myonlineservices.students.yorku.ca/ ) 

When should I pay my tuition for undergraduate program and how do I pay? 

Please visit the following website for detailed information on payment of fees: https://sfs.yorku.ca/fees/paying