IT Support

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The School of Continuing Studies has an Information Technology support team that is available to assist you with computing questions and problems.

Please fill out the form below for support if you are a student of the School of Continuing Studies only.

If you are not studying in a School of Continuing Studies or English Language Institute program, please contact University Information Technology or one of the Faculty Service desks.

Please be sure to include the following so that we can better assist you:

  • Your full name
  • Your student number (if you are a current student)
  • Your question, or a description of the problem you are facing
  • The address of the web page where the problem occurred (if applicable)
  • A copy (text or screenshot) of any error messages you have received

Monday to Friday 8:30 AM – 4:30 PM

Friday 8:30 AM – 3:30 PM (June to August only)

Expected response time is 1 business day.

The School’s IT support team can assist with the following:

  • General computing
    • Computers
    • Software
    • Wi-Fi
    • Printing
  • Secure computing
    • Antivirus software
    • Virtual private network (VPN)
    • Best practices for secure computing
  • Accounts and access
  • School systems (e.g. Moodle, Destiny, Zoom)
  • Online proctoring

Please refer to these other groups for support with the following (not supported by the School’s IT support team):

Registration and certificate inquiries for Professional Education certificatesregscs@yorku.ca
Academic inquiries for post-graduate and online certificate programscpehelp@yorku.ca
Registration and academic inquiries for English Language Institute (YUELI) programsyueli@yorku.ca
IT issues and inquiries related to undergraduate/graduate York University coursesaskit@yorku.ca
CategoryMinimum Requirement
DeviceLaptop or Desktop with Administrator permissions
Storage5 GB of free space (actual storage requirement depends on program and usage)
Web BrowserGoogle Chrome, Mozilla Firefox or Apple Safari
Operating SystemWindows 10, macOS X 10.9+
Screen Resolution1024 x 768
Memory4 GB
ProcessorDual Core 1.6 Ghz or Higher (i3/i5/i7 or AMD Equivalent)
PeripheralsHeadset/Microphone & Speakers 
Webcam is recommended and may be required for examinations
Internet Connection1.0 Mbps or Higher (Upload and Download)Dial-up connection is not sufficientCheck speed if using mobile (phone) internet


References:

Additional Information:

  • Individual courses may have additional software requirements, including audio and video playback, or the use of a specific software application. These will be listed on the program page.
  • Many courses require office productivity software (e.g. word processing, spreadsheet, presentation); Office 365 is available for free while you are a student.
  • While tablets, smartphones and other mobile devices may allow for some completion of course work, they are not guaranteed to work in all areas of the course.
  • We do not recommend taking examinations while using a mobile device, such as a smartphone or tablet, due to compatibility issues.

Contact Support

  • Current students and staff only
  • Urgent requests are those that are very time-sensitive, or involve an immediate impact to a critical event or service, or a widespread impact.
  • Accepted file types: jpg, gif, jpeg, png, pdf, tiff, 7z, zip, doc, docx, xls, xlsx, Max. file size: 8 MB.
    Upload screenshot(s) or support document(s), if necessary
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