Certificate in User Experience (UX) Design – Policies
Given the experiential and practical nature of the courses and the application of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) to York University, The School of Continuing Studies works to ensure that instructors and participants acknowledge and respect the privacy and confidentiality of personal information that may be presented in the context of instruction. Instructors will limit the amount of personal information that is collected, used or disclosed in their sessions, and will ensure that all identifying personal information (including proper name, address, etc.) is omitted from all written documents in order to protect personal privacy and confidentiality. Instructors should not bring or share personal or other confidential files or records with the class or allow students to do so.
We are committed to protecting your privacy and your financial security, and we do this in several ways:
- Your credit card information is never received or stored by our system. Only your financial institution has access to your credit card information.
- Your Student Portal is password-protected. To access any personal and academic information, you must enter your username and portal password.
All registrations are processed on a first-come, first-served basis. Registration is not guaranteed and programs can reach its maximum enrolment capacity, so early registration is recommended.
The School of Continuing Studies reserves the right to alter fees, other charges, instructors and course dates/locations.
Online – Visit our website at continue.yorku.ca to register in any course or program offered by the School of Continuing Studies.
All correspondence, including your registration confirmation, grade report and refund cheque, will be sent to the email address provided at the time of registration.
To maintain accurate student records, notification of any changes to your name, address and contact information are required. To update your personal information:
- Log in to the Student Portal with your student ID and password and update your personal information OR
- go online to Contact Us and email all changesOR
- submit a written request to the Registration and Student Records Coordinator at firstname.lastname@example.org
All name-change requests must be accompanied by official documentation justifying such a change.
We will not accept telephone requests to change a name or address.
Income Tax receipts will be available online in February of the following year. Please refer to the income tax guide for allowable deductions.
Students must contact the Program Manager for permission to transfer to another session.
Transfer requests are only granted for documented medical reasons. Please contact the program manager for information on the required documentation.
When necessary, the School of Continuing Studies may alter, postpone or cancel classes. In these instances, students will be notified by email, based on the information provided at the time of registration.
Cancellations or changes will also be posted on the School of Continuing Studies Twitter account.
The School of Continuing Studies reserves the right to withdraw or cancel programs/courses. Should a course or program be withdrawn or cancelled, the School will issue a full refund of fees paid.
Students and instructors are expected to maintain a professional relationship characterized by courtesy, collegiality and mutual respect, and to refrain from actions that would be disruptive to such a relationship;
It is the responsibility of the instructor to maintain an appropriate academic atmosphere in the classroom, and the responsibility of the student to cooperate in that endeavour; and,
The instructor is the best person to decide, in first instance, whether such an atmosphere is present in the class, and may, at their discretion, take steps that they feel are appropriate to resolve an issue or dispute.
In any case where a student feels that this policy has been violated, they are urged to notify the instructor of the course/program as soon as possible. Students may be asked to provide a detailed written description of their complaint to the instructor. The instructor may take measures they feel are appropriate to resolve the issue and/or may forward the complaint to the Program Manager for review. Please refer to the full policy document on the York University website at: https://www.yorku.ca/scdr/
Students registered in certificate programs will be evaluated using the following categories of achievement:
|Grade||Grade Point||Per Cent Range||Description|
|E||1||(marginally below 50%)||Marginally Failing|
Note: all of the above-noted grades are used to calculate averages and credits.
Definitions of Grading Descriptions
A+ Exceptional. Thorough knowledge of concepts and/or techniques and exceptional skill or great originality in the use of those concepts/techniques in satisfying the requirements of an assignment or course.
A Excellent. Thorough knowledge of concepts and/or techniques together with a high degree of skill and/or some elements of originality in satisfying the requirements of an assignment or course.
B+ Very Good. Thorough knowledge of concepts and/or techniques together with a fairly high degree of skill in the use of those concepts/techniques in satisfying the requirements of an assignment or course.
B Good. Good level of knowledge of concepts and/or techniques together with considerable skill in using them to satisfy the requirements of an assignment or course.
C+ Competent. Acceptable level of knowledge of concepts and/or techniques together with considerable skill in using them to satisfy the requirements of an assignment or course.
C Fairly Competent. Acceptable level of knowledge of concepts and/or techniques together with some skill in using them to satisfy the requirements of an assignment or course.
D+ Passing. Slightly better than minimal knowledge of required concepts and/or techniques together with some ability to use them in satisfying the requirements of an assignment or course.
D Barely Passing. Minimum knowledge of concepts and/or techniques needed to satisfy the requirements of an assignment or course.
E Marginally Failing.
Students must achieve a passing grade in each course as they progress through the program. In the event that a student does not receive a passing grade, they must retake that course in the following session—and subsequently pass that course—before proceeding to successive courses.
Students may, with sufficient grounds, request a reappraisal of any “tangible” work required for a course/program. Tangible work may include written, graphic, digitized, modelled, video recording or audio recording formats. Students seeking a grade reappraisal must complete and submit the attached form, along with the original work and instructions for the assignment, to the Program Manager within 2 weeks of the date of issue of the letter of grade.
Students and instructors will be informed in writing of the reappraisal result and the reappraiser’s comments. The School of Continuing Studies will ensure the anonymity of both the student and the reappraiser.
You may submit a financial petition if you experience a serious documented medical illness or a death of an immediate family member that causes you to drop courses. Financial petitions may be granted at the discretion of the University, and will be considered for a period of one year after the occurrence of the illness or death.
The Financial Petition form is located here: https://sfs.yorku.ca/refunds/petitions/
Please complete the form and return it via email email@example.com or via fax at 416-650-8042.