How-to Guides
Application, Registration and Payment
Please follow the steps, or review the attached guides, to apply to a program at the School of Continuing Studies:
| Steps | Guides and Resources |
| 1. Browse to https://continue.yorku.ca/ 2. Use the menu to browse to the chosen program page 3. Select Apply next to your chosen program and session 4. You will be prompted to sign in (current students) or create a new account (new students) 5. Select Start Application 6. Fill out all of the required fields on the application questionnaire (some applications have multiple pages) 7. Submit payment for the application fee to complete your application | How to Apply to a Program (PDF) |
Please follow the steps, or review the attached guides, to accept an Offer of Admission for the School of Continuing Studies:
| Steps | Guides and Resources |
| 1. Open your Offer of Admission email 2. Follow the link within the Offer of Admission to Accept Offer 3. Select or confirm your program session and select Register 4. Sign in to the Student Portal with your student number and password under the heading I have a student number 5. Choose to pay the full amount or deposit (if eligible) 6. Proceed to checkout 7. Submit your payment information to complete the registration | How to Accept your Offer of Admission (PDF) |
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student/ 2. Sign in to the Student Portal 3. Select My Invoices from the menu options 4. Place a checkmark next to the invoice(s) to be paid 5. Select Pay Invoices 6. Proceed to checkout 7. Submit payment information | How to Submit Payment for a Program (PDF) |
Accounts and Access
Please follow the steps, or review the attached guides, to activate your Passport York account:
| Steps | Guides and Resources |
| 1. Browse to https://mms.yorku.ca (Passport York Manage My Services) 2. Select New Student Sign Up (students) or Employee Sign Up (staff and instructors) 3. Enter your 9-digit student number or employee number 4. Enter the temporary password as shown 5. Choose a new username between 3 and 8 characters 6. Choose a new password (at least 8 letters and numbers) Note: Once you are no longer a current student, your Passport York account will expire. | Passport York Setup Guide for School of Continuing Studies Students (PDF) |
Please follow the steps, or review the attached guides, to reset your Passport York password:
| Steps | Guides and Resources |
| Option 1: If you setup your security questions, you can reset online here by answering your questions successfully: Reset Passport York Password Option 2: 1. Email itscs@yorku.ca with your name and student number, requesting a password reset 2. You will receive a temporary password within one business day 3. Sign in at https://mms.yorku.ca (Passport York Manage My Services) to set your permanent password | Reset Your Passport York Password |
Please follow the steps, or review the attached guides, to sign in to the Student Portal:
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student 2. Current Students: Select Continue under the heading I am a current student and sign in with your Passport York username and password 3. Prospective/Former Students: Enter your student number and password under the heading I have a student number | Student Portal Guide for School of Continuing Studies Students (PDF) |
Please follow the steps, or review the attached guides, to sign in to the learning management system (Moodle):
| Steps | Guides and Resources |
| 1. Browse to https://learn.continue.yorku.ca or follow the Moodle LMS link from the Student Portal 2. Select Sign in with Passport York Sign in with your Passport York username and password 3. Select My Courses to view your enrolled course(s) | Moodle Guide for School of Continuing Studies Students (PDF) |
Please follow the steps, or review the attached guides, to sign in to the online classroom and meeting system (Zoom):
| Steps | Guides and Resources |
| Download Zoom 1. Browse to https://yorku.zoom.us 2. Select Download Zoom from the menu 3. Choose the download for your operating system (Windows or MacOS) 4. Install the Zoom Client software Sign In (before your meeting) 1. Open the Zoom Client software Select Sign In 2. Choose the SSO (single sign-on) option 3. Enter yorku as the Company Domain 4. Sign in with your Passport York username and password Sign In (during your meeting) 1. Select Participants from the Zoom meeting options 2. Select Sign In 3. Choose the SSO (single sign-on) option 4. Enter yorku as the Company Domain 5. Sign in with your Passport York username and password | Zoom Guide for School of Continuing Studies Students (PDF) Zoom Tutorial Video (MP4) |
Please follow the steps, or review the attached guides, to sign in to your student email account (hosted by Google):
| Steps | Guides and Resources |
| 1. Browse to https://mail.my.yorku.ca 2. Sign in with your Passport York username and password | Google Apps at York Guide for Students |
Please follow the steps, or review the attached guides, to sign in to the Office 365 for file sharing and productivity software:
| Steps | Guides and Resources |
| 1. Browse to https://portal.office.com 2. Enter your Passport York username (e.g. myname) followed by @yorku.ca (e.g. myname@yorku.ca) 3. Sign in with your Passport York password | YU Office Training and Guides |
Please follow the steps, or review the attached guides, to sign in to your York University libraries account:
| Steps | Guides and Resources |
| 1. Browse to https://www.library.yorku.ca/ 2. Select My Account (right side) 3. Choose the Passport York login option 4. Sign in with your Passport York username and password | York University Libraries – Services and Support |
Wi-Fi and Computing
Please follow the steps, or review the attached guides, to sign in to Wi-Fi:
| Steps | Guides and Resources |
| 1. Make sure your Wi-Fi connection is On 2. Choose the AirYorkPLUS wireless network 3. Sign in with your Passport York username and password | AirYorkPLUS Wireless Access Guide |
Please follow the steps, or review the attached guides, to sign in to Virtual Private Network:
| Steps | Guides and Resources |
| 1. Download and install the Pulse Secure software from 2. Create a new profile with the following details: Name: YorkU 3. Server URL: https://vpngateway.yorku.ca/vpnyork 4. Select Connect next to the YorkU profile 5. Sign in with your Passport York username and password | Secure Remote Access (VPN) Guide |
Please follow the steps, or review the attached guides, to use site-licensed software with the MyApps service:
| Steps | Guides and Resources |
| 1. Browse to MyApps 2. Sign in with your Passport York username and password 3. Select one of the available applications from the list 4. Install the MyApps software when prompted (first time only) | MyApps Information and Guides |
Please follow the steps below to clean your computer and remove malware. If these steps aren’t successful, you may need to re-install your operating system.
- Disconnect from the internet
- Enter safe mode (restart and hold the Shift key)
- Do not login to your online accounts until the malware is removed
- Run a malware or antivirus scanner
- Reset your browser
- Clear your cache
Here are some safe computing best practices to protect your computer and your privacy:
- Use passwords that can’t be easily guessed, and protect your passwords.
- Minimize storage of sensitive information.
- Beware of scams.
- Protect information when using the Internet and email.
- Make sure your computer is protected with anti-virus and all necessary security “patches” and updates.
- Secure laptop computers and mobile devices at all times: Lock them up or carry them with you.
- Shut down, lock, log off, or put your computer and other devices to sleep before leaving them unattended, and make sure they require a secure password to start up or wake-up.
- Don’t install or download unknown or unsolicited programs/apps.
- Secure your area before leaving it unattended.
- Make backup copies of files or data you are not willing to lose.
Online Learning
Please follow the steps, or review the attached guides, to sign in to the online classroom and meeting system (Zoom):
| Steps | Guides and Resources |
| Download Zoom 1. Browse to https://yorku.zoom.us 2. Select Download Zoom from the menu 3. Choose the download for your operating system (Windows or MacOS) 4. Install the Zoom Client software Sign In (before your meeting) 1. Open the Zoom Client software 2. Select Sign In 3. Choose the SSO (single sign-on) option 4. Enter yorku as the Company Domain 5. Sign in with your Passport York username and password Sign In (during your meeting) 1. Select Participants from the Zoom meeting options 2. Select Sign In 3. Choose the SSO (single sign-on) option 4. Enter yorku as the Company Domain 5. Sign in with your Passport York username and password | Zoom Guide for School of Continuing Studies Students (PDF) Zoom Tutorial Video (MP4) |
Please follow the steps, or review the attached guides, to select a discussion group in Moodle:
| Steps | Guides and Resources |
| 1. Browse to the Moodle Learning Management System 2. Sign in and select My Courses 3. Select your current course, in which you need to join a discussion group 4. Click on Join Group at the top of your course page in Moodle 5. Review the list of available groups and select Become member of to join a group 6. You will be prompted to confirm your selection 7. Once you have joined a group, you will be able to see the other members of your group | Join a Discussion Group in Moodle (PDF) |
Please follow the steps, or review the attached guides, to install and/or troubleshoot the Proctorio proctoring extension:
| Steps | Guides and Resources |
| 1. Use the Google Chrome browser 2. Browse to the getproctorio.com to download the Proctorio extension 3. Sign in to Moodle (https://learn.continue.yorku.ca) and browse to your course 4. If you are completing an onboarding exercise: find and select Mock (or Onboarding) Quiz 5. If you are attempting a scheduled test or exam: find and select the scheduled test or exam 6. Important: Wait until the test page has completely loaded and the “proctored by Proctorio” message appears 7. Select Attempt Quiz 8. As the Proctorio extension launches, you will be asked to verify your identity and close other windows and tabs | Proctorio Video Tutorial (MP4) |
Please follow the steps, or review the attached guides, to install and/or troubleshoot the ProctorTrack proctoring extension:
| Steps | Guides and Resources |
| 1. Use either the Mozilla Firefox or Google Chrome browser 2. Sign in to Moodle (https://learn.continue.yorku.ca) and browse to your course 3. Find and select ProctorTrack Dashboard within your Moodle course 4. If you are completing an onboarding exercise: select Go To Test next to Onboarding Quiz 5. If you are attempting a scheduled test or exam: select Go To Test next to the scheduled test or exam 6. Follow the steps on screen to install the ProctorTrack application and browser extension (first time only) 7. As the ProctorTrack application launches, you will be asked to verify your identity and close other windows and tabs 8. Once the setup steps have been completed, you will be provided with the password to enter the test or exam 9. Select Attempt Quiz and enter the password, if prompted | York University – ProctorTrack Frequently Asked Questions for Students York University – ProctorTrack Student Guide (PDF) Chrome – ProctorTrack Tutorial Video (MP4) FireFox – ProctorTrack Tutorial Video (MP4) |
Please follow the steps, or review the attached guides, to view recorded class sessions (i.e. Zoom recordings):
| Steps | Guides and Resources |
| 1. Follow the link for the Zoom recording (provided by instructor) 2. Select Sign in with SSO 3. Enter yorku as the Company Domain and select Continue 4. Sign in with your Passport York username and password | Sign in to View Zoom Recording (PDF) |
Student Portal
Please follow the steps, or review the attached guides, to update your contact information:
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student 2. Sign in to the Student Portal 3. Select the My Profile menu option 4. Update your profile information 5. Select Save at the bottom of the page | How to Update your Contact Information (PDF) |
Please follow the steps, or review the attached guides, to update your official name with York University:
| Steps | Guides and Resources |
| Complete the Name Change Form: https://continue.yorku.ca/name-change-form Name change requests will be processed in 3-7 business days. | Update your Official Name |
Please follow the steps, or review the attached guides, to choose your seminar (or elective):
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student 2. Sign in to the Student Portal 3. Select the My Programs menu option 4. At the pre-arranged date for elective selection, you will be able to select Choose Electives 5. Set you order of preference for the available electives | How to Choose your Seminar (PDF) |
Please follow the steps, or review the attached guides, to sign up for a conversation partner session:
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student 2. Sign in to the Student Portal 3. Select the Conversation Partner Signup menu option 4. Select one of the upcoming and available conversation sessions 5. Select Sign Up | How to Signup for a Conversation Partner Session (PDF) |
Please follow the steps, or review the attached guides, to view or download your T2202 tuition tax receipt:
| Steps | Guides and Resources |
| School of Continuing Studies 1. Browse to https://my.continue.yorku.ca/portal/student 2. Sign in to the Student Portal 3. Select the Tax Receipts menu option 4. Scroll to the bottom of the page and select the Download button next to one of the available forms | Tax Receipts Information and FAQ – School of Continuing Studies |
Please follow the steps, or review the attached guides, to request an official grade report or letter of completion:
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/student 2. Sign in to the Student Portal 3. Select Request Official Documents 4. Select to order a Grade Report or Letter of Completion from the menu 5. Fill out any required fields for the type of document 6. Select Submit Most documents are sent within a few minutes, while the Letter of Offer is sent on the next business day. | How to Request Official Documents (PDF) |
Staff and Instructors
| Setup Laptop / Headsets remotely for First Time User Login | Guides and Resources |
| 1. Docking Station Setup (PDF) 2. Laptop Setup (PDF) 3. Headsets Setup (PDF) 4. First Time to logon to a New Computer (create local Profile) 5. How to MAP Shared Drives on VPN / From Home | Request IT Help |
| Video Tutorials | Guides and Resources |
| 1. Pulse Secure: Duration 1:35 2. Zoom: Duration 5:30 3. O365 : Duration 1:23 4. Teams: Duration 11:16 5. Share Point: Duration 7:48 6. Outlook: Duration 11:33 7. OneDrive: Duration 8:35 8. Remote Desktop: Duration 1:50 9. Quick Assist: Duration 1:30 | Request IT Help |
| OWL Pro Camera Meeting | Request Help |
| 1. What is an OWL Meeting Camera – 0:57 minutes 2. How to use an OWL Meeting in Details – 12 minutes 3. Make Any Classroom A Hybrid Classroom – 1:48 minutes | Request IT Help |
Please follow the steps, or review the attached guides, to sign in to the Instructor Portal:
| Steps | Guides and Resources |
| 1. Browse to https://my.continue.yorku.ca/portal/instructor 2. Enter your assigned username (e.g. T000703, myusername) 3. Sign in with your Destiny password (distinct from Passport York) | Request a Password Reset |