Certificate in Dispute Resolution – Policies
School Policies
Given the experiential and practical nature of the courses and the application of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) to York University, The School of Continuing Studies works to ensure that instructors and participants acknowledge and respect the privacy and confidentiality of personal information that may be presented in the context of instruction. Instructors will limit the amount of personal information that is collected, used or disclosed in their sessions, and will ensure that all identifying personal information (including proper name, address, etc.) is omitted from all written documents in order to protect personal privacy and confidentiality. Instructors should not bring or share personal or other confidential files or records with the class or allow students to do so.
We are committed to protecting your privacy and your financial security, and we do this in several ways:
- Your credit card information is never received or stored by our system. Only your financial institution has access to your credit card information.
- Your Student Portal is password-protected. To access any personal and academic information, you must enter your username and portal password.
Online – Visit our website at continue.yorku.ca to register in any course or program offered by the Continuing and Professional Education.
Mail – Complete the Registration Form and mail to the Continuing and Professional Education.
School of Continuing Studies
YORK UNIVERSITY
Room 116, Atkinson Building
4700 Keele Street, Toronto, Ontario, M3J 1P3
| Tel: | +1 416 736 5616 |
| Email: | continue@yorku.ca |
| Web: | continue.yorku.ca |
All applications are processed on a first-come, first-served basis, so early registration is recommended.
The School of Continuing Studies reserves the right to alter fees, other charges, instructors, and course dates/locations described in this brochure.
All correspondence, including your registration confirmation, grade report, and refund cheque, will be sent to the “mailing address” provided at the time of registration.
To maintain accurate student records, notification of any changes to your name, address, and contact information are required. To update your personal information go online to Contact Us and email all changes.
All name-change requests must be accompanied by official documentation justifying such a change.
We will not accept telephone requests to change a name or address.
Income Tax receipts will be available online in February of the following year. Please refer to the income tax guide for allowable deductions.
Students must contact the Program Manager for permission to transfer to another session. Transfer requests are only granted for documented medical reasons.
Students may switch electives up until the first day of their Core II course. Requests must be received by 4:00 p.m. EST via email and cannot be changed after this date.
When necessary, the School of Continuing Studies may alter, postpone, or cancel classes. In these instances, students will be notified by e-mail, based on the information provided at the time of registration.
Cancellations or changes will also be posted on the School of Continuing Studies twitter account.
The School of Continuing Studies reserves the right to withdraw or cancel programs/courses. Should a course or program be withdrawn or cancelled, the School will issue a full refund of fees paid.
- Students and instructors are expected to maintain a professional relationship characterized by courtesy, collegiality, and mutual respect, and to refrain from actions that would be disruptive to such a relationship;
- It is the responsibility of the instructor to maintain an appropriate academic atmosphere in the classroom, and the responsibility of the student to cooperate in that endeavour; and,
- The instructor is the best person to decide, in first instance, whether such an atmosphere is present in the class, and may, at their discretion, take steps that they feel are appropriate to resolve an issue or dispute.
In any case where a student feels that this policy has been violated, they are urged to notify the instructor of the course/program as soon as possible. Students may be asked to provide a detailed written description of their complaints to the instructor. The instructor may take measures they feel are appropriate to resolve the issue and/or may forward the complaint to the Program Manager for review. Please refer to the full policy document on the York University website at: https://www.yorku.ca/scdr/
a) Grading for Certificate Programs:
Students registered in certificate programs will be evaluated using the following categories of achievement:
| Grade | % | Description |
| A+ | 90 – 100% | Thorough knowledge of concepts and/or techniques, and exceptional skill or great originality in the use of those concepts/techniques in satisfying the requirements of an assignment or course. |
| A | 80 – 89% | |
| B+ | 75 – 79% | Thorough knowledge of concepts and/or techniques with a fairly high degree of skill in the use of those concepts/techniques in satisfying the requirements of an assignment or course. |
| B | 70 – 74% | |
| C+ | 65 – 69% | Good level of knowledge of concepts and/or techniques together with considerable skill in using them to satisfy the requirements of an assignment or course. |
| C | 60 – 64% | |
| D+ | 55 – 59% | |
| D | 50 – 54% | |
| F | Below 50% | Insufficient knowledge of concepts and/or techniques needed to satisfy the requirements of an assignment or course. |
| PASS | Pass is awarded as a grade only to courses that have an experiential component. A student that has received a Pass has met the requirements of the course. | |
| FAIL | Fail is awarded as a grade only to courses that have an experiential component. A student that has received a Fail has not met the requirements of the course. | |
| EXEMPT | Exempt is awarded to those that have completed a comparable course elsewhere and have met all of the requirements for completion of that course. | |
| DNA | Did Not Attend – The student did not attend, did not withdraw, and did not submit course work. | |
| DNC | Did Not Complete – The student did not complete the course. |
b) Grading for Academic Bridging and Math for Admission Waiver courses:
Students are required to complete all course work.
- Students who fail to complete the course work will receive a DNC (Did Not Complete).
| Grade | % | Description |
| A+AB+B | 90 – 100%80 – 89%75 – 79%70 – 74% | Academic Bridging Studies – Meets Admission Requirements Elementary Mathematics – Students already admitted to YORK UNIVERSITY who earn a grade of “B” or better will gain automatic entrance to AK/MATH1710.06 and will be exempt from the pre-requisite test. |
| C+CD+D | 65 – 69%60 – 64%55 – 59%50 – 54% | Academic Bridging Studies – Does not meet Admission requirements. Student cannot repeat the same Academic Bridging course but can enroll in the other Academic Bridging course. |
| F | Below 50% | Academic Bridging Studies – Does not meet Admission requirements. Student cannot repeat the same Academic Bridging course but can enroll in the other Academic Bridging course. |
| DNA | Did Not Attend – The student did not attend, did not withdraw, and did not submit course work. | |
| DNC | Did Not Complete – The student did not complete the course. |
Students may, with sufficient grounds, request a reappraisal of any “tangible” work required for a course/program. Tangible work may include written, graphic, digitized, modelled, video recording or audio recording formats. Students seeking a grade reappraisal must complete and submit the attached form, along with the original work and instructions for the assignment, to the Program Manager within 2 weeks of the date of issue of the letter of grade.
Students and instructors will be informed in writing of the reappraisal result and the reappraiser’s comments. The School of Continuing Studies will ensure the anonymity of both the student and the reappraiser.
Download a Grade Reappraisal pdf form
Financial Petitions
You may submit a financial petition if you experience a serious documented medical illness or a death of an immediate family member that causes you to drop courses. Financial petitions may be granted at the discretion of the University, and will be considered for a period of one year after the occurrence of the illness or death.
The Financial Petition form is located here: https://sfs.yorku.ca/refunds/petitions/
Please complete the form and return it via email continue@yorku.ca.