Develop the mindset and skills to mediate conflict and achieve resolutions
What you will learn
Gain a practical, modern education with a focus on high demand and emerging applications of mediation taught by Canada’s leading mediators. The Certificate in Dispute Resolution will prepare you to:
- Mediate a variety of disputes (workplace, employment, civil, commercial, personal injury, healthcare, intergenerational, estate and community) by understanding codes of practice and standards of the mediation process
- Establish strong rapport-building skills to earn trust through active listening, effective questioning and development of a safe environment
- Apply an intersectional and trauma-informed lens to navigate systemic bias, colonial hurdles, power imbalance and equity disparity to offer access to justice to marginalized and equity-deserving persons/groups across cultures, faiths and belief systems
- Demonstrate and maintain neutrality, impartiality and non-judgment in dispute resolution processes
- Mediate challenging disputes using appropriate processes and tools, including shuttle mediation and caucusing
Program Benefits
- Learn from instructors who are national leaders in dispute resolution and who bring their vast knowledge and experience leading thousands of mediations
- Practice your mediation skills through experiential assignments and role-playing sessions in a safe and supportive environment led by experienced coaches
- Experience a modernized curriculum that incorporates the most recent trends in the industry, designed in collaboration with some of the top mediators in Canada
- Study online with synchronous live online sessions
- Advance through the program with the same cohort of peers, allowing you to develop a strong and diverse network of professional contacts
