What are the application deadlines?
Students can apply up to one week before the program starts. Full tuition payment would be due at time of registration if registering less than one month prior to program start.
How can I check my application status, what do the application statuses mean, and when can I expect a decision?
You can check your application status online by logging into the Student Portal and checking the status under “My Applications”.
Submitted: Your application has been successfully submitted. It will be reviewed shortly, and the application will change to one of the following.
Under Review: You will receive an update on your application within a week.
Accepted: You will receive an offer letter advising you to make a tuition deposit to accept your offer. Please note, your offer letter is valid for 4 weeks.
Denied: Your application may not meet the minimum requirements to join our program at this time. We thank you for applying to YUELI’s programs.
How can I defer my registration to the next available cohort?
You can complete the deferral form through the Student Portal. Please note, we do not accept deferral requests via email.
Please ensure you have read and reviewed the deferral policy found here.
Students are permitted to defer twice. Please note there are no refunds available once you have deferred (international students receiving a visa denial are exempted). Note that once you defer, you cannot then change your mind and ask to be moved back into the initial program offering. All deferrals are final.
How can I withdraw from the program and apply for a refund?
To withdraw from the program and find out if you are eligible for a refund, please ensure you have submitted your request before the required deadline and read the policies here.
If you are an international student, please note that your program deposit is non-refundable for any reason other than visa denial. Refunds are returned to the original method of payment and payor. Please note we do not accept withdrawal requests via email.
To submit the request, prepare the following:
- Please prepare original payment receipts. If your tuition was paid from more than one source or account, you will need a copy of each payment receipt.
- If your refund cannot be returned to the original payment source, you will need to provide bank details, i.e., bank address, transit number and account number for the processing of the refund transaction.
- Complete the withdrawal form through the student portal.
Once your completed refund package has been submitted, please allow:
- Approx. 2 weeks for credit card refunds
- 1 – 8 weeks for Convera refunds
- 7 – 8 weeks for bank wire/transfer refunds
If we require additional information to process your refund, we will contact you. The timing of international refunds will vary depending on your bank and country. For Convera refunds, you will receive an email once the transaction is successfully processed.
How do I make a payment?
*Please note that refunds are returned to the original method of payment and payor with no exceptions. We do not accept payments made by third party companies such as MPower.
For methods of payment, please visit our website here.
If you are paying by bank or wire transfer, please use the information provided in the link above. Please note: The York SCS bank account is not the same account as the York University bank account used for undergraduate and other degree students. Please ensure you select the correct account to remit payment. Sending your payment to the wrong account may result in a 2-week delay in processing.
Where can I find my tuition payment receipt?
If you have not received your tuition receipt via email, you can fill out the form below to request an updated fee receipt from us. Scroll down to the question, “Do you still need assistance?” and choose “Yes” to complete the form.
If you pay by bank wire, please note it may take 10-15 business days for the payment to be received and processed by us. If your fee receipts are not emailed to you within 10 business days (Monday to Friday, excluding holidays), please complete a payment tracking form and we will track your payment.
How much can I expect to spend on expenses other than tuition and insurance?
Estimated costs for textbooks, personal expenses, accommodation and meals (in Canadian Dollars) can be found in your Letter of Offer.
How can I get a Letter, Fee Receipt, Grade Report, Letter of Enrollment?
As part of our ongoing commitment to serve you better, we have made available some self-service options within the Student Portal.
Please follow the steps to request official documents such as a Letter of Acceptance, Letter of Enrollment and/or Letter of Offer, Grade Reports (Transcripts), Letter of Completion (which can be used for immigration purposes).
- Sign in to the Student Portal
- Under Student Home, find Request Official Documents
- Select a type of document from the menu
- Fill out any required fields for the type of document
- Select Submit
Refer How to Request Official Documents (PDF) guide for step-by-step instructions. Most documents are sent within a few minutes to your email address, while the Letter of Offer is sent on the next business day.
I am an international student. Do I need health insurance?
Yes. It is mandatory for all international students to have health insurance coverage while studying within Canada. For details on the coverage offered by our insurance provider, Guard.Me, please visit https://www.guard.me/yorkscs
Can I Opt-Out/Cancel my medical insurance?
If you have your own insurance coverage, you must opt-out or cancel by the end of the first week of your program. Any requests to cancel insurance received after this deadline will not be accepted. To cancel insurance, please complete this form. We require proof of your insurance coverage spanning the entire length of your program to qualify for cancellation.
Please note that the insurance fee is $450. This cost is in addition to any regular tuition fees.
If I purchase medical insurance through the School of Continuing Studies, what is the coverage period?
Your coverage date starts from the Saturday before the program start date and ends the Saturday after the program end date.
If you plan to arrive in Canada prior to these dates, we strongly recommend that you purchase your own insurance. You can purchase additional coverage through this website. You can purchase up to 30 additional days on your policy and a minimum of $20 (non-refundable). Please check your arrival date and the start date of your program to make sure coverage is purchased accordingly. All questions and requests for additional days should be directed to Guard.Me.
How do I download my healthcare access card?
Insurance policy information will be available in week 3 of your program. You will receive an email in week 3 with information on how to log into the Guard.Me portal to access your policy information.
If you used medical services before you received your policy information, please retain your receipts and you may submit a claim.
Please note that your Guard.Me Health insurance does not cover the costs associated with pre-existing conditions. To find out more about the coverage/policy details, submit a claim, add a dependent, please visit: https://www.guard.me/yorkscs
English Language Institute students can explore the housing options such as Live on Campus, Live in Homestay and Private Apartment on our School of Continuing Studies website.
I would like to update/change the details (such as spelling of name, email address or home address) on my student profile:
To make changes to your profile (update your address, correct spelling in first or last name, etc.), please log into your Student Portal and click “My Profile”. If you have any technical issues, please submit a ticket with itscs@yorku.ca.