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Certificate in Customer Success Management

Certificate in Customer Success Management

Nurture customer relationships, drive growth

Next Enrolment

September 23rd, January 27th




Work proactively with customers to facilitate exceptional experiences that will improve retention and lower churn. Develop your interpersonal and technical skills to advocate for your customers, deliver on their needs and drive continued business growth.

What you will learn

You will develop the business acumen, problem-solving and communication skills to strengthen the relationship between an organization and its customers. You’ll learn from industry expert instructors who bring real-world context to every course. You will also:

  • Understand the customer success management (CSM) role: how it fits within the organization, how to approach customer engagements and the importance of product or service knowledge
  • Develop a thorough understanding of the customer’s journey, lifecycle and needs to boost engagement and retention
  • Learn to create persuasive presentations and written communications
  • Work with customer data to determine client needs, create sales plans, measure and quantify success metrics, generate ROI reports and more
  • Create playbooks and “save plays” for addressing common issues customer success managers experience in account management

Program benefits

  • Earn your credential fast with an accelerated five-week schedule
  • Balance your commitments with a part-time format featuring self-directed online modules and live online classes
  • Practice your skills during collaborative workshops and simulations that mirror the duties of a customer success manager
  • Finish the program and leave with CSM sales playbooks, tips and skills you can immediately put into practice in the workplace
  • Learn with other aspiring customer success managers, building your professional network

Format: Part-time, Blended
Delivery: Online coursework + required live online sessions
Term Start: Winter
Program Length: 5 weeks

Introducing Live Online Learning

Career Potential

Over the last ten years, more and more organizations and start-ups are placing significant emphasis on engaging and retaining customers. With this change in their business, the new role of customer success manager has quickly emerged as an essential position to maximize the value of purchases and gain new business.

Job Growth

After completing this certificate and gaining your new skill set, you will have the knowledge, practical experience and confidence to grow a sustainable and successful career in this in-demand profession.

Get hired for jobs like: 

  • Customer Success Manager
  • Customer Success Coordinator
  • Customer Relationship Manager
  • Customer Relationship Associate
  • Key Account Manager

Gain these skills: 

  • Creative problem-solving
  • Active listening and communication
  • Storytelling with data
  • Account management
  • Customer journey mapping

Who should take this program?

This program is suited for: 

  • Aspiring customer success managers
  • Customer success professionals at the beginning of their careers who are looking to upskill and advance within their organization
  • Customer support professionals looking to transition into customer success roles. Professionals who are currently working as:
    • Implementation specialists
    • Implementation managers
    • Onboarding specialists

Enrolment requirements  

This is a direct registration program. No application process is required — enrol in the session of your choice to get started.

Delivery Format

Online Blended

Part-Time – Intensive (five weeks)

  • Up to five hours of scheduled live instruction each week (one live online class during the week and an online workshop during the weekend)
  • The online delivery is asynchronous, meaning students are free to work at their own pace
  • Students should expect to dedicate approximately 5-10 hours per course each week to readings, learning activities and assignments

Advisory Council

Michael Hsu - Advisory Council

Michael Hsu

Alex Naumov - Advisory Council

Alex Naumov


Kristin Biddie

Addie Batson - Advisory Council.png

Addie Batson

Nicole Cressman headshot

Nicole Cressman


Rose Milos

Lee Hockin headshot

Lee Hockin

Certificate in Customer Success Management

Fall 2024

Blended Intensive
(Online + Live Online Classes)

Course Details +


Winter 2025

Blended Intensive
(Online + Live Online Classes)

Course Details +


Contact Us

Ask us anything about this program and we’ll get back to you within 2 business days.