Work proactively with customers to facilitate exceptional experiences that will improve retention and lower churn. Develop your interpersonal and technical skills to advocate for your customers, deliver on their needs and drive continued business growth.
What you will learn
You will develop the business acumen, problem-solving and communication skills to strengthen the relationship between an organization and its customers. You’ll learn from industry expert instructors who bring real-world context to every course. You will also:
- Understand the customer success management (CSM) role: how it fits within the organization, how to approach customer engagements and the importance of product or service knowledge
- Develop a thorough understanding of the customer’s journey, lifecycle and needs to boost engagement and retention
- Learn to create persuasive presentations and written communications
- Work with customer data to determine client needs, create sales plans, measure and quantify success metrics, generate ROI reports and more
- Create playbooks and “save plays” for addressing common issues customer success managers experience in account management
Program benefits
- Earn your credential fast with an accelerated five-week schedule
- Balance your commitments with a part-time format featuring self-directed online modules and live online classes
- Practice your skills during collaborative workshops and simulations that mirror the duties of a customer success manager
- Finish the program and leave with CSM sales playbooks, tips and skills you can immediately put into practice in the workplace
- Learn with other aspiring customer success managers, building your professional network
