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Certificate in Customer Success Management

Build loyalty: drive impactful customer relationships.

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Next Enrolment

September 21st, January 18th

Delivery Format

Blended Intensive (Online + Live Online Classes)

Tuition

$2,549 (Domestic)

Program Length

See below

Select an Offering to Register

Dates

Fall 2026

-

Delivery Format

Blended Intensive
(Online + Live Online Classes)

Type & Length

Part-time

6 weeks

Tuition

$2,549 (Domestic)

Register for a Certificate in Customer Success Management

Dates

Winter 2027

-

Delivery Format

Blended Intensive
(Online + Live Online Classes)

Type & Length

Part-time

6 weeks

Tuition

$2,549 (Domestic)

Register for a Certificate in Customer Success Management

Strengthen relationships, cut churn and drive business growth with proactive customer engagement and data-driven insights.

What you will learn

The part-time, 5 course Certificate in Customer Success Management equips professionals with the skills to boost customer satisfaction, retention and advocacy. Delivered online in a blended 6-week format, this program—designed with practicing Customer Success Management (CSM) leaders—provides practical learning in:

  • The customer success management role and the customer lifecycle
  • Mapping customer journeys and delivering strategic value
  • Professional communication tailored to customer success scenarios
  • Using customer data, metrics and storytelling to generate growth
  • Creating proactive playbooks for real-world customer challenges

Learn from Experts. Collaborate with Peers. Excel in CSM.

This certificate is built for emerging customer success professionals and career changers. Participants will:

  • Learn from CSM practitioners through engaging virtual sessions and case studies
  • Complete an experiential project focused on crafting CSM playbooks and customer engagement strategies
  • Earn a credential in CSM from a recognized university and position yourself for rapid career growth
  • Interact with peers in collaborative workshops and simulations

Job‑Ready Skills. Real-World Application.

This accelerated program arms you with the tools today’s employers in tech, SaaS, and service industries demand:

Customer-Centric Thinking
Master onboarding, journey mapping and retention best practices

Communication Excellence
Learn persuasive writing and storytelling techniques

Data-Driven Insights
Measure success with data, validate ROI and support referrals & renewals

Customer Playbooks
Create strategic playbooks to address common challenges

Relationship Management
Build trust and drive engagement with clients

What our community is saying

When I was looking for an institution to attend to expand my skill set, I came across the York University a very recognizable institution. The program was extremely good. The instructors were prepared, they were actual industry professionals and everyone that was taking the certification was giving 110% to ensure everyone had a great outcome. Which was indeed what happened, I gained knowledge and skills that I was able to translate into my professional life, and I was able to complete the program without affecting my schedule.

—Nicholas Higuera, Graduate

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Choosing a program is an exciting step toward your future – and you don’t have to take it alone. We’re here to help you explore what’s possible, discover the path that aligns with your ambitions, and connect you with the information you need to make it happen.

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