Certificate in Business Process Improvement

Certificate in Business Process Improvement

Certificate in Business Process Improvement

Help businesses grow through optimized processes

Next Enrolment

March 4th

Tuition

$3,297

Overview

Develop the knowledge and skills to support digital transformation through analyzing and optimizing processes and improving the performance of business operations.

What you will learn

Learn the essential skills and cross-functional competencies, including problem-solving, critical thinking, judgment, communication, leadership and change management, to support process improvement projects. Work on assignments and a capstone project that simulates real-world use cases, preparing you to:

  • Describe how organizations are governed and the basics of enterprise resource planning (ERP) systems
  • Apply the quality management system (QMS) documentation hierarchy and International Organization for Standardization (ISO) requirements to a business process use case
  • Utilize the Suppliers, Inputs, Process, Outputs and Customer(SIPOC) Diagram Technique for project scoping
  • Practice the key stakeholder interview methodology when conducting a needs assessment
  • Integrate the design thinking approach customized for business process improvements using Miro board, whiteboard, mind mapping and sticky notes
  • Use process maps that focus on bottlenecks and producing performance metrics
  • Conduct process assessments and create process flows to identify “quick wins”
  • Recommend business process use cases suited for process automation using technologies such as low-code/no-code, Green BPI, Adaptive Process Delivery and Automated Process Discovery
  • Implement change improvement techniques to ensure the adoption of process improvements

Program Benefits:

  • Learn from and engage with instructors who are practicing business process improvement experts
  • Advance through the program with the same peer cohort, allowing you to develop a strong professional network
  • Work on a capstone project that threads through each course, aligning with program milestones and allowing you to graduate with a portfolio of work
  • Participate in Learning Pods — a small group of peers to share project feedback and recommendations
  • Balance your commitments and complete the program faster with two format options: 11-week intensive or six-month part-time

Delivery options:

Intensive 
Delivery: Blended — Live online and online asynchronous
Program length: 11 weeks

Part-Time 
Delivery: Blended — Live online and online asynchronous
Program length: Six months

Introducing Live Online Learning

Career Potential

As technology, culture and the economy are constantly changing, business leaders must remain agile and open to change in order to thrive. Business process improvement initiatives that remove inefficiencies, improve productivity and drive growth are priorities for organizations across sectors.

These improvements include:

  • Technology (computer systems)
  • People and employees
  • Documentation (contracts, agreements)

Business process improvement is evolving from the traditional six-sigma methodology to identifying and implementing technology-enabled automation. Advances in AI-enabled technology and automation provide organizations the opportunity to review and customize specific processes to reduce costs, improve customer experiences, enhance company culture and more. More organizations are implementing these technologies, as the robotic process automation (RPA) software market grew 22% in 2022. In all cases, businesses need organized, detail-oriented professionals to plan and implement these changes.

Get hired for jobs like:

  • Business process improvement specialist
  • Business process improvement engineer
  • Organizational change manager

Gain these skills:

  • Process analysis
  • Stakeholder engagement and management
  • Process design and modelling
  • Change management
  • Project management
  • Continuous improvement mindset
  • Business acumen

Who should take this program?

This program is suited for:

  • Mid-level business operations professionals, such as operations managers, business architects, business capabilities managers and business transformation consultants
  • Professionals working in a project management office
  • Business analysts
  • Business systems analysts
  • Business process analysts

Enrolment Requirements

This is a direct registration program. No application process is required — enrol in the session of your choice to get started.

Delivery format

Part-Time – Intensive (11 weeks)

  • Up to six hours of scheduled live instruction each week via Zoom, in addition to independent study.
  • Students should expect to dedicate approximately 10-15 hours per course each week to live online classes, readings, discussion boards and assignments.

Part-Time – Blended (Six months)

  • Up to three hours of scheduled live instruction every other week via Zoom, in addition to independent study.
  • Students should expect to dedicate approximately five-nine hours per course each week to live online classes, readings, discussion boards and assignments.

Courses

CSBI1000 Introduction to Business Process Improvement

8 Classes

36 Hours

CSBI1010 Business Process Automation

8 Classes

36 Hours

CSBI1020 Process Improvement and Change Management

8 Classes

36 Hours

Certificate in Business Process Improvement

Winter 2024

Blended Intensive
(Online + Live Online Classes)

Course Details +

$3,297.00

Contact us

Ask us anything about this program and we’ll get back to you within 2 business days.