Develop the knowledge and skills to support digital transformation through analyzing and optimizing processes and improving the performance of business operations.
What you will learn
Learn the essential skills and cross-functional competencies, including problem-solving, critical thinking, judgment, communication, leadership and change management, to support process improvement projects. Work on assignments and a capstone project that simulates real-world use cases, preparing you to:
- Describe how organizations are governed and the basics of enterprise resource planning (ERP) systems
- Apply the quality management system (QMS) documentation hierarchy and International Organization for Standardization (ISO) requirements to a business process use case
- Utilize the Suppliers, Inputs, Process, Outputs and Customer(SIPOC) Diagram Technique for project scoping
- Practice the key stakeholder interview methodology when conducting a needs assessment
- Integrate the design thinking approach customized for business process improvements using Miro board, whiteboard, mind mapping and sticky notes
- Use process maps that focus on bottlenecks and producing performance metrics
- Conduct process assessments and create process flows to identify “quick wins”
- Recommend business process use cases suited for process automation using technologies such as low-code/no-code, Green BPI, Adaptive Process Delivery and Automated Process Discovery
- Implement change improvement techniques to ensure the adoption of process improvements
Program Benefits:
- Learn from and engage with instructors who are practicing business process improvement experts
- Advance through the program with the same peer cohort, allowing you to develop a strong professional network
- Work on a capstone project that threads through each course, aligning with program milestones and allowing you to graduate with a portfolio of work
- Participate in Learning Pods — a small group of peers to share project feedback and recommendations
- Balance your commitments and complete the program faster with two format options: 11-week intensive or six-month part-time
