General Information
Type of Request
Overpayment Refund Request
Please fill in the refund request details below. Please confirm that your student portal is showing an overpayment before submitting a request.
Residence/Meal Plan or Optional Fees Refund
Opt Out and/or Refund Request for Insurance
Please note: All students are required to have health insurance that covers the length of their course.
Opt Out of Insurance
Please note: The deadline to opt out of insurance is the end of week one (1) of your program. If you do not cancel your insurance with us by that deadline, insurance will be ordered for you, and you will be required to pay the fee.
If you have your own personal insurance that will last the length of your program, you may request to cancel insurance with us.
Please upload proof that you already have insurance. Proof of insurance must clearly indicate the student’s name, the policy number, the start and end date of the policy and must be valid for the entire length of the program.
Request a Refund for Insurance
Please confirm that you have already paid for insurance before requesting a refund by reviewing your payments in the Student Portal. See below for instructions.
Withdrawal
Important Note: You will need to submit a separate withdrawal form for each program that you wish to withdraw from. At the end of this form, you will be sent back to submit another withdrawal form.
Program Withdrawal Information
Please upload a copy of the Visa Denial letter and any other supporting documents.
Please upload a copy of any supporting documents.
Course Withdrawal Information
Please list all of the courses you wish to withdraw from.
Please include the full course code (e.g. CSBA1020).
Please upload a copy of any supporting documents.
Other Comments and Refund Request
Please provide additional details to explain your request.
Payment Information
Please provide details on how you paid your tuition.
Please note, if you are eligible for a refund:
All payments made through Convera Global pay will be returned to the source account whenever possible. Payments made through Convera Global Pay which cannot be returned to the original payee will be refunded by wire transfer and may require approximately 7-8 weeks for processing.
Credit Card refunds may require 1-2 weeks for processing.
Bank Wire refunds may require 7-8 weeks for processing. The account holder name, bank name and bank account number entered into this form must match EXACTLY with the proof of payment that you upload.
Bank Wire & Bank Transfer Information
Bank Wire Information #1
Please enter the details of the first bank account that you paid from. This must match our records of your payment.
Please upload a VOID cheque, Direct Deposit Form or Pre-Authorized Debit Form matching the transit, institution and account numbers for your Canadian bank account. The details must exactly match the account that you paid from.
Most major banks make this form available through their online banking sites. Please contact your bank for details.
Upload proof of payment. Documents need to clearly identify the payor name and the amount paid.
The account holder name, bank name and bank account number entered into this form must match EXACTLY with the proof of payment that you upload.
Bank Wire Information #2
Please enter the details of the second bank account that you paid from. This must match our records of your payment.
Please upload a VOID cheque, Direct Deposit Form or Pre-Authorized Debit Form matching the transit, institution and account numbers for your Canadian bank account. The details must exactly match the account that you paid from.
Most major banks make this form available through their online banking sites. Please contact your bank for details.
Upload proof of payment. Documents need to clearly identify the payor name and the amount paid.
The account holder name, bank name and bank account number entered into this form must match EXACTLY with the proof of payment that you upload.
Bank Wire Information #3
Please enter the details of the third bank account that you paid from. This must match our records of your payment.
Please upload a VOID cheque, Direct Deposit Form or Pre-Authorized Debit Form matching the transit, institution and account numbers for your Canadian bank account. The details must exactly match the account that you paid from.
Most major banks make this form available through their online banking sites. Please contact your bank for details.
Upload proof of payment. Documents need to clearly identify the payor name and the amount paid.
The account holder name, bank name and bank account number entered into this form must match EXACTLY with the proof of payment that you upload.
Bank Wire & Bank Transfer Authorization
Declaration and Final Comments
Please enter any other comments you have on your request here.