Missing Payment Form

Thank you for visiting the Missing Payment form site for the School of Continuing Studies. Please be aware that this form should be submitted when your student portal does not reflect a received payment and the following timelines have been exceeded.

• 10 business days for bank wires and bank transfers made to the SCS account

• 15 business days for bank wires and bank transfers made to the York account

Please do not submit a missing payment form before the deadlines listed above.

If you are submitting proof of payment of your deposit to accept your offer of admission, we will honor the date paid on the proof of payment.

Please review your payments and check your balance before filling in the refund request details below. Follow the steps below to do so.

Log in to the Student Portal here: https://my.continue.yorku.ca/portal/logon.do?method=load
On the left sidebar, click on “My Account History”. Review all transactions/payments.
On the left sidebar, click on “My Invoices”. Review any outstanding invoices (money that is still owing).

My Invoices Example:

My Account History Example:

Declaration – Missing Payment Form(Required)

Important : Go to your student portal to check your balance and review your payment before proceeding : https://my.continue.yorku.ca/portal/logon.do?method=load

Refer to these instructions : https://continue.yorku.ca/support/registered-students/checking-payments/

I have checked my Student Portal per the instructions and I do not see the payment in my account.

Has it been more than 10 Business days since you submitted your payment ? (Business Days – Monday to Friday)(Required)

Yes

Missing Payment Investigation Timelines

Missing payment investigations will only occur after the following timelines have passed.

•7-10 business days for bank wires and bank transfers made to the SCS account

•10-15 business days for bank wires and bank transfers made to the York account

If these deadlines have not been exceeded, then please do not submit your proof of payment. Please withhold your submission until after the timelines have been exceeded. Then, if your payment is not reflected in your student portal, submit a missing payment form.

Student Information

I am a student of:(Required)

York University Professional Programs

the York University English Language Institute (ELI)

Hidden

Date

Payment date(Required)

Student Number:(Required)

Student Name:(Required)

First Last

Student Email Address:(Required)

Enter Email Confirm Email

Are you an agent submitting this on behalf of a student?(Required)

Yes

Agent Information:

Agency Name:(Required)

Agent Name:(Required)

First Last

Agent Email Address:(Required)

Enter Email Confirm Email

Program & Payment Information:

When is the start of your program?(Required)

Program Name (Professional Education)(Required)

Program Name (English Language Institute)(Required)

Payment Amount(Required)

Currency Type :(Required)

Payment Method :(Required)

Credit Card

Bank Wire & Bank Transfer or Certified Cheque/Money Order/Bank Draft

Debit/Interac (In-Person)

Other

Other Payment Details(Required)

Please provide details on how you paid your tuition.

Please upload your proof of payment document(Required)

Drop files here or

Max. file size: 8 MB, Max. files: 8.

Please add any additional comments to explain your request :