- Your credit card information is never received or stored by our system. Only your financial institution has access to your credit card information.
- Your Student Portal is password-protected. To access any personal and academic information, you must enter your username and portal password.
- Bank Transfers: Please contact the English Language Institute if you intend to pay by bank transfer. Please be aware that most international bank transfers requests will be charged a bank transfer fee. Please ask your bank for details. Students are responsible to ensure the money they have sent to English Language Institute covers any bank transfer fees.
- Money Order: The Money Order should be made payable to York University. Please mail the original Money Order to our office at the following mailing address:
York University English Language Institute
Suite 035 Founders College
4700 Keele Street
M3J 1P3 CANADA
If you are interested in residence or homestay accommodation, please contact the English Language Institute.
Please refer to the following document for Program Cancellation & Refund Policy questions & answers:
Students and instructors are expected to maintain a professional relationship characterized by courtesy, collegiality and mutual respect and to refrain from actions that would be disruptive to such a relationship;
It is the responsibility of the instructor to maintain an appropriate academic atmosphere in the classroom and the responsibility of the student to cooperate in that endeavour; and,
The instructor is the best person to decide, in first instance, whether such an atmosphere is present in the class and may at their discretion, take steps that they feel are appropriate to resolve an issue or dispute.
In any case, where a student feels that this policy has been violated, they are urged to: notify the instructor of the course/program as soon as possible. Students may be asked to provide a detailed written description of their complaint to the instructor. The instructor may take measures they feel are appropriate to resolve the issue and/or may forward the complaint to the English Language Institute for review. Please refer to the full policy document on the York University website at: http://www.yorku.ca/scdr/