Course Enrollment
You do not need to enroll in courses. Your courses will be added to your schedule three weeks before the program starts. Courses are delivered sequentially.
Please login to the Student Portal and go to “My Course Schedule” to see your course dates, class times and room location. The school may change the program schedule at any time, including assigning you to a different section or time slot.
Course schedules are automatically assigned to students. Please email your Program Coordinator to request a section transfer. Please note that requests will only be considered if space is available and if they meet one or more of the approved reasons with valid supporting documentation. Section transfer requests will not be accepted after the first week of the program.
Tuition/Payment Inquiries
The final payment is due 30 days before the program start date. Please review the payment policy here.
While full payment of tuition is expected 30 days prior to program start, we do have a payment plan option for students who experience unexpected financial hardship after they have registered into the program.
To request a payment plan, the payment plan request form must be submitted no later than 6 weeks ahead of your program start date. A payment plan request received less than 6 weeks prior to program start will be denied.
For funding options, please visit our fundings and payment page of the website.
Please login to the Student Portal and go to “My Invoices”. You can pay via credit card. For other methods of payment, please follow the instructions here.
Deposit Extension (Offer of Admission)
Check your offer of admission email to find the deadline to pay the deposit. If you are unable to accept the offer of admission on time, please let us know before the deadline. You can fill out the form by contacting us here to request an extension for your deposit deadline. Scroll down to the question, “Do you still need assistance?” and choose “Yes” to complete the form.
Deferral Inquiries
Please submit the deferral request by completing this form. Please note that we do not accept deferral requests via email. Please ensure you have read and reviewed the deferral policy found here.
Students are permitted to defer twice. Please note that there are no refunds available once you have deferred (international students receiving a visa denial may be exempted). Note that once you defer, you cannot then change your mind and ask to be moved back into the initial program offering. All deferrals are final.
Withdrawal/Refund
To withdraw from the program and find out if you are eligible for a refund, please ensure you have submitted your request before the required deadline and read the policies here.
If you are an international student, please note that your program deposit is non-refundable for any reason other than visa denial. Refunds are returned to the original method of payment and payor. Please note that we do not accept withdrawal requests via email.
To submit a withdrawal request, please prepare the following:
- Provide original payment receipts. If your tuition was paid from more than one source or account, you will need a copy of each payment receipt.
- Complete the withdrawal form.
Once your completed refund package has been submitted, please allow:
- Approx. 2 – 3 weeks for credit card refunds
- 1 – 8 weeks for Convera refunds
- 7 – 8 weeks for bank wire/transfer refunds
If we require additional information to process your refund, we will contact you. The timing of international refunds will vary depending on your bank and country. For Convera refunds, you will receive an email once the transaction is successfully processed.
Certificate Inquiries
Certificates will be disbursed at graduation ceremonies. If students do not attend their specified graduation ceremony, then their certificate(s) will be mailed out after the ceremony.
Note: To ensure your certificate is printed correctly, please log into your Student Portal and ensure the “Name to Appear on Certificate” field, in the Personal Information section, is completed with the name you would like to appear on your certificate. In addition, please review and update your profile with your current mailing address.
While you wait for your certificate to be mailed, you can access your Letter of Completion (which can be used for immigration purposes) from the Student Portal.
Official Documents and Letters
As part of our ongoing commitment to serve you better, some official letters and documents are available within the Student Portal, whereas others must be requested on the MyCreds platform.
Official Documents issued in MyCreds:
| Document name | Document description | Price per request |
|---|---|---|
| Letter of Completion (additional copies)* |
Official letter confirming completion of program, including program name and dates. | $25 + tax |
| Grade Report** | Equivalent to an academic transcript. Shows grades for each course within a program. | $25 + tax |
| Customized Letters | Official letters customized on a case-by-case basis. Customized Letters may include a customized letter of enrollment, customized fee receipt, or any other custom letter needed for purposes other than IRCC purposes. | $25 + tax |
| SCS Stamped Ad-Hoc Letters | Any form or document that requires an official SCS stamp or seal. May be used for funding or other such applications. | $25 + tax |
| Immigration Letter | Letter with additional details, as requested by IRCC. | $25 + tax |
* The first copy of the ‘Letter of Completion’ will be emailed to the email we have on file upon program completion. Any subsequent copies will be available through MyCreds.
** The Grade Report is not program specific. Students enrolled in more than one program will have only one Grade Report. You must have at least one completed and graded course on file to request a grade report.
Important notes:
- Payments for documents are made directly through MyCreds via credit card. The School of Continuing Studies is not involved in payments for documents issued via MyCreds.
- Once you have submitted your document order via MyCreds, you will not be able to cancel it or request a refund of your payment.
- Update your account to be linked to your personal email address to ensure continued access to your documents. Your Passport York will expire two months after the end of your program.
Official documents available from the Student Portal:
- Letter of Offer
- Letter of Acceptance (for full-time programs)
- Letter of Enrollment (for part-time programs)
- Letter of Completion and Grade Reports (for students who graduated prior to January 2026 only)
NOTE: Updated Receipt Letter can be requested through Student Services
To request any of these documents through the Student Portal, please follow these steps:
- Sign in to the Student Portal
- Under Student Home, find Request Official Documents
- Select a type of document from the menu
- Fill out any required fields for the type of document
- Select Submit
Refer to How to Request Official Documents (PDF) guide for step-by-step instructions. Most documents are sent within a few minutes to your email address, while the Letter of Offer is sent on the next business day.
- Log In to Your MyCreds Account: Go to MyCreds Login and log in using your credentials.
- Select the Document You Wish to Share: Navigate to the “Documents” section and click on the document you want to share.
- Use the “Share” Option: Click the “Share” button and follow the prompts to enter the recipient’s email address or select a registered organization.
For more FAQs related to MyCreds, please browse the MyCreds FAQs.
You will receive your document within 1-3 business days.
You have several options to get support for accessing or sharing your official digital documents:
- Browse the MyCreds FAQs for answers to common questions.
- Chat with MYRA, MyCreds Virtual Assistant, available 24/7 to guide you through the process.
- Explore the MyCreds YouTube Channel for more quickstart tutorials.
For queries regarding your documents, fees, and/or institutional policies, please contact us here.
If you are eligible for PAL, it can be obtained from MyFile under Admission Letters after Letter of Acceptance is issued. Student ID and DOB are required to login.
This process is automated, and there is no need to contact York University regarding PAL issuance.
Transfer Credit Request Form
To review the Transfer Credit Request Form, please visit: https://continue.yorku.ca/my-account/transfer-credit-request-form/
Medical Insurance
If you have your own insurance coverage, you must opt-out or cancel by the end of the first week of your program (the Sunday after orientation). Any requests to cancel insurance received after this deadline will not be accepted. To cancel insurance, please complete this form. We require proof of your insurance coverage spanning the entire length of your program to qualify for cancellation.
Your coverage date starts from the Saturday before the program start date and ends the Saturday after the program end date.
If you plan to arrive in Canada prior to these dates, we strongly recommend that you purchase your own insurance. You can purchase additional coverage through this website. You can purchase up to 30 additional days on your policy and a minimum of $20 (non-refundable). Please check your arrival date and the start date of your program to make sure coverage is purchased accordingly. All questions and requests for additional days should be directed to Guard.Me.
If you are taking a course that extends beyond the end date of your current Guard.Me insurance policy, you can purchase an insurance extension online to maintain coverage while you continue your studies with York University School of Continuing Studies. You must purchase the extension within 30 days of your most recent policy’s expiry date.
Please visit Gap Students webpage to purchase insurance directly through Guard.Me.
Insurance policy information will be available in week 3 of your program. You will receive an email in week 3 with information on how to log into the Guard.Me portal to access your policy information.
If you used medical services before you received your policy information, please retain your receipts and you may submit a claim.
Please note that your Guard.Me Health insurance does not cover the costs associated with pre-existing conditions. To find out more about the coverage/policy details, submit a claim, add a dependent, please visit: https://www.guard.me/yorkscs
Student Profile
To make changes to your profile (update your address, email, phone number, etc.) please log into your Student Portal and click “My Profile”. If you have any technical issues, please submit a ticket with itscs@yorku.ca.
If the name we have on record for you is incorrect, you must submit the name change form and we will update it.
Grades and Grading Schemes
We follow the York University grading guidelines. If a student receives a grade equal or greater than a “D” or “50%”, it is considered a passing grade.
Please refer to the grading scale below for more information.
| Grade | Percentage % | Description |
|---|---|---|
| A+ A |
90-100% 80-89% |
Thorough knowledge of concepts and/or techniques and exceptional skill or great originality in the use of those concepts, techniques in satisfying the requirements of an assignment or course. |
| B+ B |
75-79% 70-74% |
Thorough knowledge of concepts and/or techniques with a fairly high degree of skill in the use of those concepts, techniques in satisfying the requirements of an assignment or course. |
| C+ C D+ D |
65-69% 60-64% 55-59% 50-54% |
Good knowledge of concepts and/or techniques together with considerable skill in using them to satisfy the requirements of an assignment or course. |
| F | Below 50% | Insufficient knowledge of concepts and/or techniques needed to satisfy the requirements of an assignment or course. |
| W | The student has withdrawn from the course. | |
| EXEMPT | EXEMPT is awarded to those that have completed a comparable course elsewhere and have met all the SCS requirements for completion of that course. | |
| DNC | Did Not Complete – The student did not complete the course. |
Graduation
Please visit the School of Continuing Studies Graduation: FAQs to learn about graduation location, RSVP email, graduation ticket, inviting guests, arrival time, ceremony photos, certificate pickup and more.
Need more help?
Please contact us here.