Class Schedule/Attendance
You will receive your class information on the first day of class.
Yes. Students are expected to attend and participate to make the most of the class experience.
Deferral Inquiries
Please complete the deferral form to submit the request. Please note that we do not accept deferral requests via email.
Please ensure you have read and reviewed the deferral policy found here.
Students are permitted to defer twice. Please note that there are no refunds available once you have deferred (international students receiving a visa denial are exempted). Note that once you defer, you cannot then change your mind and ask to be moved back into the initial program offering. All deferrals are final.
Withdrawal/Refund
To withdraw from the program and find out if you are eligible for a refund, please ensure you have submitted your request before the required deadline and read the policies here.
If you are an international student, please note that your program deposit is non-refundable for any reason other than visa denial. Refunds are returned to the original method of payment and payor. Please note that we do not accept withdrawal requests via email.
To submit the request, prepare the following:
- Please prepare the original payment receipts. If your tuition was paid from more than one source or account, you will need a copy of each payment receipt.
- If your refund cannot be returned to the original payment source, you will need to provide bank details, i.e., bank address, transit number, and account number for the processing of the refund transaction.
- Complete the withdrawal form through the student portal.
Once your completed refund package has been submitted, please allow:
- Approx. 2 weeks for credit card refunds
- 1 – 8 weeks for Convera refunds
- 7 – 8 weeks for bank wire/transfer refunds
If we require additional information to process your refund, we will contact you. The timing of international refunds will vary depending on your bank and country. For Convera refunds, you will receive an email once the transaction is successfully processed.
Payment Inquiries
For methods of payment, please visit our website here.
If you are paying by bank or wire transfer, please use the information provided in the link above. Please note: The York SCS bank account is not the same account as the York University bank account used for undergraduate and other degree students. Please ensure that you select the correct account to remit payment. Sending your payment to the wrong account may result in a 2-week delay in processing.
If you pay by bank wire, please note that it may take 10-15 business days for the payment to be received and processed by us. If your fee receipts are not emailed to you within 10 business days (Monday to Friday, excluding holidays), please complete a payment tracking form and we will track your payment.
Estimated costs for textbooks, personal expenses, accommodation and meals (in Canadian Dollars) can be found in your Letter of Offer.
Official Documents and Letters
As part of our ongoing commitment to serve you better, some official letters and documents are available within the Student Portal, whereas others must be requested on the MyCreds platform.
Official Documents issued in MyCreds:
| Document name | Document description | Price per request |
|---|---|---|
| Grade Report* | Equivalent to an academic transcript. Shows all grades. | $25 + tax |
| Customized Letters | Official letters customized on a case-by-case basis. Customized Letters may include a customized letter of enrollment, customized fee receipt, or any other custom letter needed for purposes other than IRCC purposes. | $25 + tax |
| Student Evaluation plus certificate** | The evaluation reflects the overall achievement and effort of a student, plus certificate of completion. | $25 + tax |
| SCS Stamped Ad-Hoc Letters | Any form or document that requires an official SCS stamp or seal. May be used for funding or other such applications. | $25 + tax |
| Immigration Letter | Letter with additional details, as requested by IRCC. | $25 + tax |
* The Grade Report is not program specific. Students enrolled in more than one program will have only one Grade Report.
** Students will receive a hard copy of their evaluation plus a hard copy certificate at the end of their program. If a student wishes to receive a digital copy of their evaluation of certificate, this is available through MyCreds for a fee, as noted above.
Important notes:
- Payments for documents are made directly through MyCreds via credit card. The School of Continuing Studies is not involved in payments for documents issued via MyCreds.
- Once you have submitted your document order via MyCreds, you will not be able to cancel it or request a refund of your payment.
- Update your account to be linked to your personal email address to ensure continued access to your documents. Your Passport York will expire two months after the end of your program.
Official documents available from the Student Portal:
- Letter of Offer
- Letter of Acceptance
- Letter of Completion and Grade Reports (for students who graduated prior to January 2026 only)
NOTE: Updated Receipt Letter can be requested through Student Services
To request any of these documents through the Student Portal, please follow these steps:
- Sign in to the Student Portal
- Under Student Home, find Request Official Documents
- Select a type of document from the menu
- Fill out any required fields for the type of document
- Select Submit
Refer to How to Request Official Documents (PDF) guide for step-by-step instructions. Most documents are sent within a few minutes to your email address, while the Letter of Offer is sent on the next business day.
1. Log In to Your MyCreds Account: Go to MyCreds Login and log in using your credentials.
2. Select the Document You Wish to Share: Navigate to the “Documents” section and click on the document you want to share.
3. Use the “Share” Option: Click the “Share” button and follow the prompts to enter the recipient’s email address or select a registered organization.
For more FAQs related to MyCreds, please browse the MyCreds FAQs.
You will receive your document within 1-3 business days.
You have several options to get support for accessing or sharing your official digital documents:
- Browse the MyCreds FAQs for answers to common questions.
- Chat with MYRA, MyCreds Virtual Assistant, available 24/7 to guide you through the process.
- Explore the MyCreds YouTube Channel for more quickstart tutorials.
For queries regarding your documents, fees, and/or institutional policies, please contact us here.
If you are eligible for PAL, it can be obtained from MyFile under Admission Letters after Letter of Acceptance is issued. Student ID and DOB are required to login.
This process is automated, and there is no need to contact York University regarding PAL issuance.
Medical Insurance
If you have your own insurance coverage, you must opt-out or cancel by Thursday of the first week of your program. Any requests to cancel insurance received after this deadline will not be accepted. To cancel your insurance, please complete this form. We require proof of your insurance coverage spanning the entire length of your program to qualify for cancellation.
Your coverage date starts from the Saturday before the program start date and ends the Saturday after the program end date.
If you plan to arrive in Canada prior to these dates, we strongly recommend that you purchase your own insurance. You can purchase additional coverage through this website. You can purchase up to 30 additional days on your policy and a minimum of $20 (non-refundable). Please check your arrival date and the start date of your program to make sure coverage is purchased accordingly. All questions and requests for additional days should be directed to Guard.Me.
Insurance policy information will be available in week 2 of your program. You will receive an email in week 2 with information on how to log into the Guard.Me portal to access your policy information.
If you used medical services before you received your policy information, please retain your receipts and you may submit a claim.
Please note that your Guard.Me Health insurance does not cover the costs associated with pre-existing conditions. To find out more about the coverage/policy details, submit a claim, add a dependent, please visit: https://www.guard.me/yorkscs
Student Profile
To make changes to your profile (update your address, email, phone number, etc.) please log into your Student Portal and click “My Profile”. If you have any technical issues, please submit a ticket with itscs@yorku.ca.
If the name we have on record for you is incorrect, you must submit the name change form and we will update it.
Need more help?
Please contact us here.