- School of Continuing Studies - https://continue.yorku.ca/york-scs -

Information Technology Support

Posted By Paul Elo On June 8, 2020 @ 8:45 am

The School of Continuing Studies has an Information Technology support team that is available to assist you with computing questions and problems.

Please fill out the form below [1] for support.

Please be sure to include the following so that we can better assist you:

  • Your full name
  • Your student number (if you are a current student)
  • Your question, or a description of the problem you are facing
  • The address of the web page where the problem occurred (if applicable)
  • A copy (text or screenshot) of any error messages you have received

Hours of Support and Response Time [2]

Monday to Friday 8:30 AM – 4:30 PM

Friday 8:30 AM – 3:30 PM (June to August only)

Expected response time is 1 business day.

What We Support [3]

The School’s IT support team can assist with the following:

  • General computing

    • Computers
    • Software
    • Wi-Fi
    • Printing

  • Secure computing

    • Antivirus software
    • Virtual private network (VPN)
    • Best practices for secure computing
  • Accounts and access
  • School systems (e.g. Moodle, Destiny, Zoom)
  • Online proctoring

Please refer to these other groups for support with the following (not supported by the School’s IT support team):

Registration and certificate inquiries for Professional Education certificates regscs@yorku.ca [4]
Academic inquiries for post-graduate and online certificate programs cpehelp@yorku.ca [5]
Registration and academic inquiries for English Language Institute (YUELI) programs yueli@yorku.ca [6]
IT issues and inquiries related to undergraduate/graduate York University courses askit@yorku.ca [7]

Minimum Technology Requirements [8]

Category Minimum Requirement
Device Laptop or Desktop with Administrator permissions
Storage 5 GB of free space (actual storage requirement depends on program and usage)
Web Browser Google Chrome, Mozilla Firefox or Apple Safari
Operating System Windows 10, macOS X 10.9+
Screen Resolution 1024 x 768
Memory 4 GB
Processor Dual Core 1.6 Ghz or Higher (i3/i5/i7 or AMD Equivalent)
Peripherals Headset/Microphone & Speakers
Webcam is recommended and may be required for examinations
Internet Connection

1.0 Mbps or Higher (Upload and Download)

Dial-up connection is not sufficient

Check speed [9] if using mobile (phone) internet

References:

Additional Information:

  • Individual courses may have additional software requirements, including audio and video playback, or the use of a specific software application. These will be listed on the program page.
  • Many courses require office productivity software (e.g. word processing, spreadsheet, presentation); Office 365 is available for free while you are a student.
  • While tablets, smartphones and other mobile devices may allow for some completion of course work, they are not guaranteed to work in all areas of the course.
  • We do not recommend taking examinations while using a mobile device, such as a smartphone or tablet, due to compatibility issues.

Contact Support


Article printed from School of Continuing Studies: https://continue.yorku.ca/york-scs

URL to article: https://continue.yorku.ca/york-scs/contact-us/it-support/

URLs in this post:

[1] fill out the form below: #it-form

[2] Hours of Support and Response Time: #squelch-taas-accordion-shortcode-content-0

[3] What We Support: #squelch-taas-accordion-shortcode-content-1

[4] regscs@yorku.ca: mailto:regscs@yorku.ca

[5] cpehelp@yorku.ca: mailto:cpehelp@yorku.ca

[6] yueli@yorku.ca: mailto:yueli@yorku.ca

[7] askit@yorku.ca: mailto:askit@yorku.ca

[8] Minimum Technology Requirements: #squelch-taas-accordion-shortcode-content-2

[9] Check speed: https://www.speedtest.net/

[10] Zoom Minimum Requirements: https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

[11] Office365 Minimum Requirements: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-and-office-resources

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