Woman in a mediation process

Advanced Certificate in Dispute Resolution

The Advanced Certificate in Dispute Resolution is designed to assist you to further develop your previous dispute resolution skills by sharpening your understanding of dispute resolution theory and by repetition of skills through supervised practice.

 

The program consists of a series of lectures that explore theoretical constructs of conflict, conflict escalation, modes of dispute resolution, exposure to and critical analysis of best practices in dispute resolution skills development opportunities, and development of a model for continued self-education in professional practice in dispute resolution.  These lectures will be followed by a series of observational opportunities and the conducting of actual mediations within a Small Claims Court setting.

Who Should Take this Certificate?

Take the next step to becoming a Professional Mediator

The Advanced Certificate in Dispute Resolution will present participants with a structured and supervised opportunity to apply the theories of dispute resolution “in-the-field.” Upon completion of the Advanced Certificate Program, participants will have demonstrated their understanding of the dispute resolution process, and have acquired the skills needed to perform mediations.

The Advanced Certificate in Dispute Resolution program is comprised of three distinct elements;

  1. In-Class Sessions (45 hours).
  2. Observations (15 hours): Observe at least 5 actual mediations being conducted by a select group of Dispute Resolution Educators within the Small Claims Court setting. At times there may be opportunities to observe Dispute Resolution Educators in their private practice if the opportunity arises.
  3. Supervised Practicum** (25 hours): Attend the Toronto, Richmond Hill or Newmarket Small Claims Courts to participate in at least 5 actual on-site mediations.

Program Accreditation

Upon successful completion of this program, students automatically qualify for the Qualified Mediator (Q. Med) credential awarded by the ADR Institute of Ontario.* Successful completion of the Advanced Certificate in Dispute Resolution will also give graduates the educational component needed to apply for the Chartered Mediator (CMED) designation granted by the ADR Institute of Ontario (for more information, please check their website at www.adr-ontario.ca).*

Course Topics

The Advanced Certificate in Dispute Resolution consists of the following courses:

Introduction and Orientation to Mediation Observation

1 full day weekend session

The Introductory Session will provide participants with an overview of the Advanced Program, and an opportunity to meet instructors and peers. Participants will receive an orientation to effective observational analysis methods and guidelines related to observational activities.

Course 1: The Nature of Conflict

1 weekday session (6:30-9:30pm) and 1 full day weekend session

In the first course, participants will explore the identifiable characteristics of conflict, and learn to objectify interaction between disputing parties by applying several different models of conflict management. Participants will be exposed to an analysis of the types of dispute resolution intervention, and the set of skills that are proven to be the most effective in response to each category of dispute.

Course 2: The Ethics of Mediation

1 weekday session (6:30-9:30pm) and 1 full day weekend session

The practice of mediation is rife with ethical issues. In this course, participants will explore international literature on ethical issues in dispute resolution; look at a diverse range of practical problems, ethical dilemmas and challenges; and develop a framework for skillfully resolving ethical issues that emerge in dispute resolution. Participants will examine common themes in the context of ethical practice, including gender, diversity, power and authority, and consider traditional dispute resolution theory/practice through the lens of various Codes of Conduct that have arisen in the field.

Course 3: Elements of Intervention

1 weekday session (6:30-9:30pm) and 1 full day weekend session

In the third course, participants will explore the range of roles of dispute resolution practitioners, contrasting the “judging” models with “evaluative” and “facilitative” models of intervention. Participants will gain insight into the practice of dispute resolution by fully understanding the fundamental roles of the mediator. This course will present differing views of the mediator’s roles, the nature of intervention and the meaning of success in dispute resolution.

Course 4: Supervised Mediation Observation

Completion of 5 mediation sessions

This segment of the Program will provide participants with the opportunity to observe actual “real life” mediations. Participants will observe the process of engaging parties, developing trust in the mediator and the process, defining confidentiality of the process, and working toward resolution.

These Observations will assist participants in refining their own mediation approach and technique through observational analysis of verbal and non-verbal communications, and the dispute resolution process itself.

Course 5: Supervised Dispute Resolution Practicum

Practicum Seminars , Practicum Intro , Completion of 5 mediation sessions

The primary barrier to professional recognition/designation as a practitioner of dispute resolution has been acquiring the opportunity to mediate in the field. This circular difficulty means that practitioners cannot acquire work as mediators without experience, and cannot obtain experience without professional recognition or designation. It is in the interest of meeting this challenging barrier that the Advanced Certificate in Dispute Resolution Program provides this significant practicum component.

During the Practicum Introduction, participants will receive an introduction to court process and protocol, and the role of pre-trial mediation in the court setting. Participants will discuss the expectations of the Small Claims Court Supervised Dispute Resolution Practicum.

Within the Practicum itself, participants will offer mediation services, in mediation teams, to members of the public who are awaiting trial within the Toronto, Newmarket, and Richmond Hill Small Claims Courts. Accompanied — to the extent needed — by a qualified Dispute Resolution Educator (DRE), these teams will work to resolve real disputes within this dynamic legal environment.

Program Conclusion

1 Thursday session

The Program Conclusion will provide participants with an opportunity to consolidate their learning to date from the various components of the Program.

All Program’s components must be successfully completed to be eligible to receive.

Admission Requirements

Admission to York University’s Advanced Certificate in Dispute Resolution is available to:

  1. Graduates of York University’s Certificate in Dispute Resolution Program; OR
  2. Graduates of another comparable Certificate Program (which included a minimum of 140 hours of instruction); OR
  3. Practitioners with actual mediation experience (completion of five mediations as a sole mediator).

Candidates who do not meet our admission requirements may file an application, which outlines their relevant education, training, and work/volunteer experience, for consideration by the Program and Logistics Manager.

Co-Sponsors

Term Session Price (CAD) Register
Winter 2018 Advanced Certificate in Dispute Resolution (Winter 2018) $3,999.00 Register

Confidentiality and Financial Security

Given the experiential and practical nature of the courses and the application of Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) to York University, The School of Continuing Studies works to ensure that instructors and participants acknowledge and respect the privacy and confidentiality of personal information that may be presented in the context of instruction. Instructors will limit the amount of personal information that is collected, used or disclosed in their sessions, and will ensure that all identifying personal information (including proper name, address, etc.) is omitted from all written documents in order to protect personal privacy and confidentiality. Instructors should not bring or share personal or other confidential files or records with the class or allow students to do so.

We are committed to protecting your privacy and your financial security, and we do this in several ways:

  • Your credit card information is never received or stored by our system. Only your financial institution has access to your credit card information.
  • Your Student Portal is password-protected. To access any personal and academic information, you must enter your username and portal password.

York University Privacy Policy

How to Register

Online – Visit our website at continue.yorku.ca to register in any course or program offered by the Continuing and Professional Education.

Fax – (For credit card payments only) Complete the registration form, including credit card information. Fax to 416-650-8042, with program-specific documentation (i.e., proof of degree).

Mail – Complete the Registration Form and mail to the Continuing and Professional Education.

School of Continuing Studies
YORK UNIVERSITY
Room 116, Atkinson Building
4700 Keele Street, Toronto, Ontario, M3J 1P3
Tel: +1 416 736 5616 Email: continue@yorku.ca
Fax: +1 416 650 8042 Web: continue.yorku.ca

All applications are processed on a first-come, first-served basis, so early registration is recommended.

The School of Continuing Studies reserves the right to alter fees, other charges, instructors, and course dates/locations described in this brochure.

Fees

Installment Plan Policy

The School of Continuing Studies allows students in certificate programs the option of paying in two or more instalments.  You must pay the initial payment as stated below and then you may make any number of online payments that they choose, provided that you pay the entire balance before the stated due date. Students opting for the instalment plan will also be charged a one-time, non-refundable administrative fee of $125 that is due at the time of registration.  The following are the details of the instalment plan policy according to the program you have registered for:

  • Certificate in Dispute Resolution – The first payment of $2,499 is due upon registration with the balance due by November 1 for the Fall Program or March 1 for the Winter Program or July 5 for Summer Program.
  • Certificate in Advanced Dispute Resolution – The first payment of $2,499 is due upon registration with the balance due by April 15.
  • Customized payment plans are available to align to employer policies but are not available for individuals. For further information please contact the Program Manager at 416-736-5616.
  • A student that fails to make installment payments as required will not be permitted to continue in the program.

Alumni Discounts

Alumni discounts are only available to York University and School of Continuing Studies alumni who register using the discount code at time of registration. Discounts may not be applied retroactively after the registration is complete.

The following programs are the only School of Continuing Studies programs or courses to which the alumni discount may be applied:

  • Dispute Resolution

Mailing Address and Change(s) in Personal Status

All correspondence, including your registration confirmation, grade report, and refund cheque, will be sent to the “mailing address” provided at the time of registration.

To maintain accurate student records, notification of any changes to your name, address, and contact information are required. To update your personal information:

  • go online to Contact Us and email all changes;
    OR
  • submit a written request to the Registration and Convocation Assistant Rumina Habib

All name-change requests must be accompanied by official documentation justifying such a change.

We will not accept telephone requests to change a name or address.

Education and Amount Certificates (Income Tax Receipts, T2202A)

Income Tax receipts will be available online in February of the following year. Please refer to the income tax guide for allowable deductions.

Session Transfer and Elective Changes

Students must contact the Program Manager for permission to transfer to another session. Transfer requests are only granted for documented medical reasons.

Students may switch electives up until the first day of their Core II course. Requests must be received by 4:00 p.m. EST via email and cannot be changed after this date.

Withdrawal from the program

Students registered in a part-time program that is less than 1 year in length may withdraw from the program. However, they are strongly advised to consult with the Program Manager before a final decision is made. A full refund is granted only when the School of Continuing Studies cancels a program. Refunds will be issued using the initial method of payment or by cheque, if original payment was made by money order. Withdrawal requests must be submitted on the official School of Continuing Studies Withdrawal Request Form to the School of Continuing Studies and subject to the terms listed below.

  • If you withdraw 7 calendar days prior to the start of the program, you will receive a 75% refund of program tuition instalment and no academic penalty.
  • If you withdraw between 6 calendar days prior to the start of the program to 7 calendar days after the start of the program, you will receive a 50% refund of program tuition instalment and a $50 administrative fee and no academic penalty.
  • No refunds will be issued after the first 7 days of the program.

Notification of Change or Cancellation of Classes

When necessary, the School of Continuing Studies may alter, postpone, or cancel classes. In these instances, students will be notified by e-mail, based on the information provided at the time of registration.

Cancellations or changes will also be posted on the School of Continuing Studies twitter account.

Cancellation of Courses/Programs - Fee Refund

The School of Continuing Studies reserves the right to withdraw or cancel programs/courses. Should a course or program be withdrawn or cancelled, the School will issue a full refund of fees paid.

University Policy on Student Conduct

  • Students and instructors are expected to maintain a professional relationship characterized by courtesy, collegiality, and mutual respect, and to refrain from actions that would be disruptive to such a relationship;
  • It is the responsibility of the instructor to maintain an appropriate academic atmosphere in the classroom, and the responsibility of the student to cooperate in that endeavour; and,
  • The instructor is the best person to decide, in first instance, whether such an atmosphere is present in the class, and may, at their discretion, take steps that they feel are appropriate to resolve an issue or dispute.

In any case where a student feels that this policy has been violated, they are urged to notify the instructor of the course/program as soon as possible. Students may be asked to provide a detailed written description of their complaint to the instructor. The instructor may take measures they feel are appropriate to resolve the issue and/or may forward the complaint to the Program Manager for review. Please refer to the full policy document on the York University website at: http://www.yorku.ca/scdr/

Grading

a) Grading for Certificate Programs:

Students registered in certificate programs will be evaluated using the following categories of achievement:

Grade % Description
A+ 90 – 100% Thorough knowledge of concepts and/or techniques, and exceptional skill or great originality in the use of those concepts/techniques in satisfying the requirements of an assignment or course.
A 80 – 89%
B+ 75 – 79% Thorough knowledge of concepts and/or techniques with a fairly high degree of skill in the use of those concepts/techniques in satisfying the requirements of an assignment or course.
B 70 – 74%
C+ 65 – 69% Good level of knowledge of concepts and/or techniques together with considerable skill in using them to satisfy the requirements of an assignment or course.
C 60 – 64%
D+ 55 – 59%
D 50 – 54%
F Below 50% Insufficient knowledge of concepts and/or techniques needed to satisfy the requirements of an assignment or course.
PASS Pass is awarded as a grade only to courses that have an experiential component. A student that has received a Pass has met the requirements of the course.
FAIL Fail is awarded as a grade only to courses that have an experiential component. A student that has received a Fail has not met the requirements of the course.
EXEMPT Exempt is awarded to those that have completed a comparable course elsewhere and have met all of the requirements for completion of that course.
DNA Did Not Attend – The student did not attend, did not withdraw, and did not submit course work.
DNC Did Not Complete – The student did not complete the course.

b) Grading for Academic Bridging and Math for Admission Waiver courses:

Students are required to complete all course work.

  • Students who fail to complete the course work will receive a DNC (Did Not Complete).
Grade % Description
A+AB+B 90 – 100%80 – 89%75 – 79%70 – 74% Academic Bridging Studies – Meets Admission Requirements
Elementary Mathematics – Students already admitted to YORK UNIVERSITY who earn a grade of “B” or better will gain automatic entrance to AK/MATH1710.06 and will be exempt from the pre-requisite test.
C+CD+D 65 – 69%60 – 64%55 – 59%50 – 54%
Academic Bridging Studies – Does not meet Admission requirements. Student cannot repeat the same Academic Bridging course but can enroll in the other Academic Bridging course.
F Below 50% Academic Bridging Studies – Does not meet Admission requirements. Student cannot repeat the same Academic Bridging course but can enroll in the other Academic Bridging course.
DNA Did Not Attend – The student did not attend, did not withdraw, and did not submit course work.
DNC Did Not Complete – The student did not complete the course.

Grade Appeal and Reappraisal and Petitions

Students may, with sufficient grounds, request a reappraisal of any “tangible” work required for a course/program. Tangible work may include written, graphic, digitized, modelled, video recording or audio recording formats. Students seeking a grade reappraisal must complete and submit the attached form, along with the original work and instructions for the assignment, to the Program Manager within 2 weeks of the date of issue of the letter of grade.

Students and instructors will be informed in writing of the reappraisal result and the reappraiser’s comments. The School of Continuing Studies will ensure the anonymity of both the student and the reappraiser.

Download a Grade Reappraisal pdf form

Financial Petitions

You may submit a financial petition if you experience a serious documented medical illness or a death of an immediate family member that causes you to drop courses. Financial petitions may be granted at the discretion of the University, and will be considered for a period of one year after the occurrence of the illness or death.

The Financial Petition form is located here: http://sfs.yorku.ca/refunds/petitions/

Please complete the form and return it via email continue@yorku.ca or via fax at 416-650-8042.

Register for this Program